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SLA06023 - Benefits & Revenue Officer (Call Centre)

Employer
myjobscotland
Location
Glasgow
Salary
£20,877 - £25,658 per year
Closing date
17 Sep 2019

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Sector
HR & Recruitment
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Job Description
Full Time and Part Time posts available

Part Time post is 20 hours per week, Monday - Friday 10.30am - 2.30pm

As a Benefit & Revenue Officer you will be responsible for answering calls from customers enquiring about Housing Benefit, Council Tax Reduction and Council Tax accounts.

You will also be responsible for vetting and processing applications for Housing Benefit, Council Tax Reduction and the administration of Council Tax Accounts.

You will be expected to provide comprehensive advise to council residents and have excellent communication skills, both verbal and written.

Experience in Housing Benefit/Council Tax Reduction and Council Tax administration would be advantageous although not essential, as training will be provided.

You should be able to demonstrate the ability to work accurately under complex legislative guidance and have previous experience of working to targets and timescales. You should have excellent customer service skills and be able to demonstrate practical knowledge of IT packages including Microsoft Office Suite.
Requirements
As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks for example, Identity, Asylum and Immigration and employment history etc.

The preferred candidate will be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk/publications/ http://www.disclosurescotland.co.uk/publications/ and click on Code of Practice for further information about the disclosure process and best practice.

Applications online

Please note all correspondence will be sent to your email account.

South Lanarkshire Council are Equal Opportunities employees and encourage applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum behavioural requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.


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