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BOS: Local Events Manager - Flexible Working Available

Employer
Lloyds Banking Group
Location
Glasgow
Salary
Negotiable
Closing date
30 Aug 2019

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Job Details

Customer

§Support the Bank Manager and work in partnership with the Event Committee business partners to proactively co-ordinate pre-event planning activity to deliver a great customer experience

.§Work in collaboration with the branch/Local Director Group team to co-ordinate operational and event resource, ensuring branch security logistics are arranged, and support the smooth running of events through effective planning, proactively preparing the events space, working flexibly to participate in branch opening and closing routines and attending all events.

§Actively manage, influence and co-ordinate Megastore Community Bank/Charity Events and act as a central local conduit for Retail Product teams, Wealth and Mass Affluent, Retail Business Banking, Commercial SME and Mid Markets partners; responding to enquiries, discussing and identifying event requirements, providing guidance using own judgement and interpretation as required in order to successfully plan, organise and deliver the events programme.

§Utilise the media and social media framework to facilitate and promote event awareness, develop strong working relationships with charities, undertake external PR and promote visibility of the Megastore within the local community.

§Collate, review and evaluate customer/business partner feedback and provided data/trends following each event to help identify areas for continuous improvement. Attend the monthly Events Management Forum to review/agree future events, present post event customer feedback, share best practice and make recommendations for improvements.

Control Environment

§Effectively comply within the Risk Management Framework and guidelines including events, our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.

§Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.

 

People Development

§Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.§Build and maintain effective working relationships with stakeholders and colleagues by sharing knowledge, best practice and influencing as appropriate.

§Embrace the Group's Vision, Values, Behaviours, bring the Brand Personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. Starting salary £22,500 per annum

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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