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Head of Retail Cards and Loans - Flexible Working Available

Employer
Metro Bank Plc
Location
London (Central), London (Greater)
Salary
from circa: £80,000
Closing date
16 Sep 2019

Job Details

Are you the go to person when it comes to all things retail products? Do you have experience building long lasting relationships? Can you help us build Metro Bank’s credit card and personal loans proposition? If yes, then we may have the role for you!


As the Head of Retail Cards and Loans, you will look after unsecured lending products in the retail space – credit cards and personal loans. You will have full ownership of your products, including P&L, pricing, performance and risk management. As part of your role, you will take ownership of propositional development in the retail unsecured lending space including leadership of strategic projects. You will have an amazing opportunity to work and build relationships with our key strategic partners.


So what would you be doing?...

• Owning the end to end product management of all retail cards and loans products
• Establishing a vision and strategic direction for the team, and a roadmap for delivery
• Running a team that looks after our credit card and loan products in the retail space
• Leading on key retail unsecured lending initiatives – from tactical fixes and incremental improvement projects to larger, strategic programmes 
• Making sure the Cards and Loans team is closely aligned with other business functions that support delivery of products to customers
• Representing Cards and Loans in leadership forums, risk committees and external meetings with regulators and third parties

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

 

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things…

 

• In order to be amazing in this role, you’ll need extensive end to end retail product management experience, you may have been a Lead Product Manager or Head of Retail Banking Products with team management skills
• Naturally you will have an understanding of propositional development process, product innovation and business case development
• We need you to have commercial and financial modelling experience and knowledge of core IT concepts 
• Understanding of retail banking regulation and the regulatory environment is really important
• It would be great if you are able to map and analyse customer journeys draw insights from customer feedback
• Ideally you will have great negotiation skills and experience building and running partnerships with third parties 

IMPORTANT FOOTNOTE;

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

#LI-Loveyourjobatlast

Company

Metro Bank is Britain’s first new High Street bank in over 100 years. We offer banking focused on the customer through unparalleled levels of service and convenience. With our unique, customer-focused retail business we reinvent the rules of retail banking, making every effort to remove all stupid bank rules from our day to day services to offer simpler and more convenient banking to you.

We’re an equal opportunities employer and we take real pride in having a supportive family friendly culture for colleagues and customers; ranging from shift working and enhanced maternity benefits to Kids Rock events which team members and their families are welcome to attend. Metro Bank is committed to creating a diverse workforce that represents the communities it serves, and giving opportunities to colleagues looking to build a career with the bank.

 

 

Company info
Location
London
United Kingdom

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