Part Time Administration Assistant - Flexible Working Available

The role...

Our Communities team are dedicated to enriching and improving the lives of our residents and customers with a vision to create opportunities through their drive, expertise, resources and passion. Their commitment and enthusiasm is unrivalled when it comes to ensuring they meet their objectives.

We are now looking for an experienced Administration Assistant to join the team at Westwood Community Hub on a part time 6 month contract to provide an invaluable administration support function to the team

Who we are...

Cross Keys Homes is an award winning, innovative and dynamic business experiencing growth and success.

We pride ourselves on being a commercial minded organisation with a social heart.

We are committed to building 500 new homes each year, we are a multi-faceted company who are dedicated to our customers, not only are we the leading Housing organisation in Peterborough, we are also the city's largest provider of independent living, striving to improve our communities by providing a range of services such as our Lifeline Emergency Alarm system, Community Care, Local Community Initiatives and Sheltered Housing.

Requirements

This is what we are looking for…

• Previous experience within a similar role
• Understanding of a commitment to Customer Care principals
• Knowledge of using computer based IT systems including Microsoft Word, Power Point, Excel, Outlook, QLX etc.
• Proficiency in the use and application of arithmetical skills
• Good understanding of confidentiality
• Experience of working in an administration role
• Experience of dealing with customers over the telephone and face to face

• Ability to effectively communicate in a patient, sympathetic and tactful way by telephone with customers and colleagues
• Ability to work as a team member and under own initiative and manage a heavy workload
• Ability to contribute to and maintain high quality service delivery by performing to targets
• Ability to record information accurately & concisely
• Excellent customer care skills.
• Ability to communicate effectively both verbally and in writing
• Able to work in a pressurised environment and to make decisions and initiate action in a calm, efficient manner
• Ability to work on own initiative and as part of a team.
• Ability to prioritise competing work priorities.
• English and Maths to grade A-C GCSE (or equivalent)
• This role is based at our Westwood Community Hub
• This role is subject to an enhanced DBS check

Whilst we endeavour to contact all applicants, should you not hear from us within 21 days of applying please assume you have been unsuccessful on this occasion.

Benefits

In return we are offering:

• Competitive salary of £8027 - £8849 depending on knowledge, skills and experience
• Working hours: up to 15 hours during Monday to Friday 9am-5pm (working pattern is flexible)
• A great working environment with all the tools needed to fulfil your role
• A friendly and supportive team
• Excellent opportunities for learning and working towards gaining relevant qualifications
• A highly competitive contributory pension scheme
• 25 days holiday
• Discounted on site Car Valet service (Head Office)
• Onsite Dry Cleaning Service (collection and drop off at Head Office)
• Weekly onsite yoga classes (Head Office)
• Employee Assistance Programme
• Discounted Gym Membership
• Cycle to work scheme