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Part-time Customer Acquistion Agent

Employer
Manpower
Location
Warrington, Cheshire
Salary
£18000/annum Pro-Rata
Closing date
19 Sep 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Part time Customer Acquisition Agent:

Manpower are working alongside a new to market Financial Services Client who want to give those with an impaired credit profile the green light to enable them to walk on to a dealer's forecourt with confidence, helping them get behind the wheel in no time!

In your new role you will work within a vibrant and friendly Sales team. You will assess customer loan applications via an Income and Expenditure calculator, collate Proofs of I.D / Address / Income, and liaise with both the customer and Dealership from initial contact through to completion of the Loan process.

You will complete comprehensive training to equip you with all the skills required to become a competent member of their team! Ongoing training a development will be rewarded with incremental salary increases which over a 2-year period should see you achieve a basic salary of £22,000 pro-rata PLUS an achievable monthly bonus of up to £450.

Your New Pay and Benefits:

Competitive basic salary of £18,000 pro-rata + achievable monthly bonus of up to £450.
On-site creche with 118 places
Free weekly cinema screenings
Several on-site cafés and restaurants
Newly launched coffee and artisan street food café
Modern gym costing just £19.99 per month for GCC employees
Free shuttle bus between Birchwood Train Station, Birchwood Railway Station and the site
Free shuttle bus to Birchwood Shopping Centre at lunchtimes
Online car share scheme and facilities for cyclists including lockers, showers and cycle hire
On-site cash point
On-site yoga classes
Free wifi throughout The Centre
"Classifieds" forum for employees on the parkYour New Role:

Contacts approved customers and progresses applications to completion. Obtains and assesses all required proofs to support the application. Provides a full quotation and explanation of services as well as assessing the customer's intent and ability to repay through the use of an Income & expenditure calculator. Uses both Audio and Video Call functionality to guide the customer through the regulated documentation and ensure they have a full understanding of the agreement.

Completes formal quotation with customers confirming they are happy to progress
Discusses and gains agreement from customers on PRS device
Review income and expenditure information to assess the customers' ability and intent to repay
Establishes and obtains individual customer proof requirements
Loads all proofs received to the Dealmaker system and fully review to ensure they accurately support the application and are compliant
Completes Video Calls with customers to detail the offer of credit, SECCI and HPA ensuring each element is explained
Gains customers confirmation that they have a full understanding of all documents and requirements and are happy to proceed
Ensures all documents/proofs are accurately attached to proposal in order for Delivery pack to be completed
Acts as a point of contact at all times to both Customer and Dealer to ensure customer is fully aware of each step of the process and is kept informed throughout
Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipient's needs
Makes suggestions for ways to improve own and business performance
Accepts and uses constructive feedback to improve own performance
Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum
Ensures agreed objectives and targets are achieved in a way that is consistent with our clients culture, values and behaviours
Looks to develop own skills and knowledge of the business and understands how departments across the business work and link as part of the business model in order to support customers and colleagues
Makes quality decisions within the framework of the role and has the customer at the forefront of the decision-making process
Takes into account the impact on others when making decisions

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