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Part time Customer Service Advisor

Employer
Rullion Limited
Location
Prenton, Merseyside
Salary
£10.89/hour
Closing date
19 Sep 2019

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Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Contract
Customer Service Inbound

£10.89 per hour

Prenton

Welcome to SP Energy Networks - SP Energy Networks

I am currently recruiting for an Electrical Networking company that delivers electricity to homes and business in Central and Southern Scotland, Merseyside, Cheshire, North Wales and North Shropshire. No matter who you pay your bill to, they are the people to contact for all enquiries relating to the electricity network.

Vacancy - 15.30hrs

Thursday 20:00-00:00
Saturday 19:00-00:00
Sunday 17:00-00:00

Main Responsibilities

Working as part of a team dealing with customer phone calls relating to Faults, Emergencies and other distribution matters to provide the key point of customer contact for the company's distribution customers.

Handling incoming calls from customers relating to faults, emergencies and other distribution matters.
Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations.
Dealing with customers/complaints and ensuring customers are provided with a high standard of service.
Making outbound calls to Energy Networks staff to obtain/provide information or transfer the customer if appropriate.
Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers
Responding to customers calmly and efficiently during emergency situations.
Following Trouble Call and Distribution Call Centre procedures and accurately updating all systems
Completing a variety of infill work tasks whilst being available to respond to call answering.RBoniface

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

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