CRM Advisor

7 days left

Eastern Western Motor Group
EH28, Newbridge, City of Edinburgh
24 Aug 2019
23 Sep 2019
Part Time
Set hours
Contract Type
Part Time CRM Advisor - 16 Hours Per Week working Wed-Fri

Mercedes Benz of Newbridge

£6481.80 basic plus bonus

Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 29 sites with just over 1200 employees.

What does the job entail?

* Maintaining contact and creating rapport with customers throughout the ownership of their vehicle to ensure an outstanding customer experience

* Contacting customers after handover of their vehicle and covering a number of points to ensure the customer has been made aware of certain things when they collected their vehicle

* Promoting service care plans and presenting all the benefits of these to any customer who does not currently have one

* Contacting customers who have a service plan which is due to expire and ensure as many of these are renewed as possible by confidently overcoming any objections the customer may have

* Contacting customers who are entering the final 6 months of their finance agreement and trying to appoint them to the dealership to discuss their options at this stage with a view to purchasing a new vehicle

* Contacting customers who have requested an early settlement of their finance agreement and to convert any potential opportunities to sales appointments

* Deal with any complaints expertly by listening to and empathizing with the customer and passing to the relevant department to pick up

* Maintaining excellent data quality by confirming and updating all customer details on every call

* Excellent time management with minimal downtime to effectively work through your diary of contacts

* Liaising confidently with other departments to build good internal relationships

* Maintains knowledge by keeping up to date with latest product information so you can promote our range confidently when speaking with our customers

* Treat customers fairly and with professionalism at all times

* Takes personal responsibility for achievement of targets and KPI’s

What are we looking for?

* Excellent communication skills

* Good interpersonal skills and team orientation

* Previous experience in a similar role would advantageous

* Results orientated

* Problem solving and decision making skills

* Quality & reliability

* Influencing and negotiation skills

* Commitment, self awareness and assertiveness

In addition we offer first class employee benefits scheme

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