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Regional Trainer- Flexible Working Available

Employer
Metro Bank Plc
Location
Nationwide
Salary
(depending on your level of experience) from circa: £28,000
Closing date
30 Sep 2019

Job Details

Do you have a good eye for detail? Do you love nurturing colleagues? Can you deliver amazing training sessions? Can you work independently? If yes, then we may have the role for you!

As a Regional Customer Service Training Specialist, you will design and deliver creative and effective training solutions that enhance Metro Bank's amazing culture. You will inspire colleagues by designing and delivering energetic, high quality classroom and 1:1 training that enables them to provide excellent customer service internally and externally.

So what would you be doing?...

• Acting as a champion for training and development in our Northern region 
• Aiding colleagues to deliver the best possible customer service in our stores
• Inspiring colleagues by delivering energetic, high quality classroom and 1:1 training in an effective and motivational way 
• Project managing the design of training programmes and interventions by consulting with colleagues across the Bank 
• Evaluating the effectiveness of training to make sure business requirements are met 
• Nurturing through effective 1:1 coaching in the live and learning environment
• Staying on top of the latest training trends to design and deliver the best possible learning experience for colleagues
• Traveling to multiple stores to support and train new colleagues new to the Bank

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Comfortable working as part as a team but also being able to fly solo when you need to

And whilst we always aim to train for skill where possible, on this occasion we are looking for someone who is already able to do all these wonderful things...

• We need you to be confident in working independently and confident of delivering a wide range of training sessions
• In order to be fantastic in this role you will have experience of delivering training sessions
• Naturally, you will be passionate about customers and ways to improve customer experience 
• Ideally CITP qualified, but this is not essential
• We need you to be a great at building relationship and confident of influencing store colleagues
• It would be amazing if you had previous experience training employees at multiple stages of their career development

IMPORTANT FOOTNOTE;

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

#LI-Loveyourjobatlast

Company

Metro Bank is Britain’s first new High Street bank in over 100 years. We offer banking focused on the customer through unparalleled levels of service and convenience. With our unique, customer-focused retail business we reinvent the rules of retail banking, making every effort to remove all stupid bank rules from our day to day services to offer simpler and more convenient banking to you.

We’re an equal opportunities employer and we take real pride in having a supportive family friendly culture for colleagues and customers; ranging from shift working and enhanced maternity benefits to Kids Rock events which team members and their families are welcome to attend. Metro Bank is committed to creating a diverse workforce that represents the communities it serves, and giving opportunities to colleagues looking to build a career with the bank.

 

 

Company info
Location
London
United Kingdom

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