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Customer Service Executive

Salary: £Competitive+ excellent rewards and benefits - Our payslip is only part of the package

To become the most efficient single runway in the world Gatwick has had to set a number of world firsts in terms of process, people and technology excellence in a highly complex and fast moving environment. GAL has won numerous awards in its history, including over ten major awards in 2017 alone. These awards include airport of the year; best airport; favourite airport for short-haul flights and marketing campaign of the year by a retailer.

As a Customer Service Executive you'll be at the forefront of improving our service to customers, working in partnership with 3rd parties and frontline colleagues delivering clear and consistent communications. A key element of the Customer Service Executive role will be to discern and proactively improve how we relay information, including the use of social channels

The Customer Service Executive is responsible for handling feedback and enquires from passengers, resolving complaints and delivering a great experience through both verbal and written communications

To be successful, can you to demonstrate?

• Educated to GCSE, A-Level or equivalent
• Demonstrable experience within a customer-facing environment
• Strong interpersonal skills including the ability to manage conflict and show empathy
• Familiarity with social media - especially Twitter - preferably in a business capacity
• Excellent communication skills, both written and verbal with attention to detail
• Able to use high standards of customer service to ensure that customer enquiries are dealt with in a timely and successful manner.
• Ability to prioritise workload to ensure timely completion of tasks
• Proactive approach to problem solving using persuasion and influence to implement win-win solutions
• Working knowledge of Microsoft Word, PowerPoint, Excel and familiarity with databases and analytics packages
• Languages would be advantageous

Does this sound like you?

Why not click apply to continue your application?

Gatwick Airport Limited (GAL) is the most efficient single runway airport in the world. It serves more than 45 million passengers to over 220 destinations in 74 countries a year on a short and long-haul point-to-point basis. Gatwick is a major economic driver for the UK contributing £5.3 billion to national GDP, generating 85,000 jobs nationally, with around 24,000 jobs on the airport campus alone. Gatwick is a high growth business regularly achieving double digit year on year revenue growth. It has beaten its stretch EBITDA target every year for the last five years. Passenger volumes have grown by over 40% in the eight years since private ownership. GAL is owned by a group of international investment funds

The Customer Service Executive is responsible for handling feedback and enquires from passengers, resolving complaints and delivering a great experience through both verbal and written communications