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Live Services Manager - Flexible Working Available

Employer
Department for Transport
Location
Hastings, East Sussex
Salary
£46,696 - £57,506
Closing date
4 Oct 2019

Job Details

Location

Hastings, London

About the job 

Salary: £46,696 to £57,506 (Depending on Location, Skills and Experience)

Can you help us shape and deliver the Department for Transport's exciting new Digital Service?

Do you want to play your part in ensuring we are making the most of digital, data and technology in moving Britain forward?

Do you have experience of managing Live IT Services Team and suppliers?

If so, we want to hear from you.

Job description

We are looking for a Live Services Manager to Lead our Digital Services Team. You will lead, and you will operate, manage, and provide support for platform and end-user computer services. To be responsible for the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos within the function, including provision of appropriate support to Projects in delivery of new services and embedding best practise in Transition of new products & services into live.

This is a people centred role and will typically suit individuals with strong interpersonal management skills.

You will be actively involved with the Head of Live Services and have the chance to create positive working relationships across the Department for Transport’s Digital Service.
 

Responsibilities

Role Responsibilities include but are not limited to;

• Being responsible for the delivery of digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos within the function
• Being accountable for the operations and support of end-user compute services (enterprise communications, mobile devices, desktops and laptops)
• Manage a Service desk using internal staff and external companies as appropriate
• Responsible for ensuring deliver of requests for customer-based hardware and software
• Implementing changes, by applying collaborative, cross-domain ‘DevOps’ ways of working, enabling beneficial changes to be made with minimum disruption to the services
• Being accountable for the following service management processes: event management, availability management and capacity management
• Acting as an escalation point for high-priority incident, problems and issues

About you

You will be an experienced Live service desk manager with a proven track record of delivering a variety of end-user services and leading a multidisciplinary team, preferably with experience of large scale change transformation programmes.

You will hold multiple years’ experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles. You will have experience of managing high level Service Desk and Service Requests teams, within an environment of continuous service improvement (CSI). You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences. You will have experience in ‘DevOps’ ways of working whilst implementing changes to be made with minimum disruption to the services. You will have experience of managing a team of digital service and product experts within a culture of innovation, flexibility, collaboration and agile principles. You work well with colleagues at all levels and see the importance of building effective working relationships both within and outside of your immediate team. A strong communicator, you have the confidence to back your own ideas and opinions with the ability to explain your thought process in a clear and effective way.

About us

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

Find out more about what it's like working at the Department for Transport.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • SFIA6 Skill Framework - Strategy and architecture / Business strategy and planning / IT management
  • SFIA6 Skill Framework - Delivery and Operation / Service design / Service level management

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This includes:

- a generous annual leave entitlement,
- attractive pension options,
- flexible working,
- good career development opportunities,
- a variety of career paths,
- inclusive working environments and much more to support a healthy work/life balance.

Things you need to know

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The sift is due to take place Week Commencing 7th October.

Interviews/assessments are likely to be held Week Commencing 21st October.

Interviews will likely be held in London.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

If successful and transferring from another Government Department a security check may be carried out.

How to Apply

When considering applying please look at how your experience relates to the role, please tailor your CV and Personal Statement to reflect the role and the essential skills/ criteria described in candidate pack.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• An interview with one or more exercises

The interview may consist of a range of question types which could include questions about your strengths or how you would respond in any given situation, as well as specific examples of things you have done. You may also be asked to sit a written assessment or present on a particular topic.

Your interview may consist of a range of question types. These may include questions about:

• What energises and motivates you
• How you would manage situations relevant to the role
• Your previous experience
• Your professional skills and knowledge

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs

• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact:

Government Recruitment Services via email: [email protected]

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission.

Childcare Vouchers:

Any move to the Department for Transport (DfT) will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Digital Resourcing Team Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Company

Transport matters – what we do matters.

Transport touches the lives of everyone in the country. Across road, rail, air, sea and space, our transport networks affect homes, businesses, schools, hospitals and more. It’s how we deliver goods to our shops, get people to work and reunite with our loved ones. Our staff know how important their work is and how they fit in.

 

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