Equipment/Project Administrator – North Bristol – Temporary - £11.28 per hour

This is an exciting opportunity to help one of our charitable organisations grow their equipment service for their customers. This is a temporary role, to start on the 30thof September, with a current end date of the 31stof March 2020.

This is a part time role, 20 hours per week Monday to Thursday and the idea hours would be 10.00am – 4.00pm .

Responsibilities of the role:

* To provide a frontline booking system for their service users living in Bristol requiring equipment.

* To liaise and manage the diaries of the technical officers, booking in home visits.

* To liaise with service users, informing them of home visit bookings, repairs, etc.

* Co-ordinate projects, attend meetings and draft achievement reports for equipment service, etc.

* Monitor the service’s email inbox, responding promptly to all customer related queries.

* Answer all telephone calls for the equipment service quickly and efficiently.

* Prepare appropriate paperwork to issue to customers to authorise repairs.

* Process customer payments.

* Accept referrals to the service and conduct a thorough needs assessment (training provided).

* Provide information and advice to service users living in Bristol, maximising their choice and control to ensure they live independent lives.

* Record work on the internal database and in paper files

* Produce regular reports and statistics on work done.

* Monitor the service to make sure visits are made within our agreed timescale.

* Work with CEO to co-ordinate projects and ensure they are running effectively.

* Prepare and present monthly reports on work undertaken in a timely manner at the end of each month.

Applicants will have proven working experience within a similar role. An established customer service background and involvement with projects is essential for this role. Due to the nature of the organization, applicants must be confident with their communication over phone and email, ensuring high levels of customer service at all times.

This is a pivotal role to the small organisation and therefore applicants will need to commit to the assignment length as listed above