Housing Officer

Transform Housing & Support is a charity and housing provider. We provide housing and support to more than 1,000 homeless and vulnerable people each year, helping them to develop the skills and confidence to live independently. Transform Homecare, the care arm of the organisation, has over 10 years’ experience of delivering home-based and extra care services.

Position: Housing Officer Sutton & Epsom
Location: Wallington (SM6)
Job type: Full Time and Part Time Available, Permanent
Hours: flexible 28 to 39 hours per week
Salary: £22,000 per annum

About the role:

This is a new venture that amalgamates some existing services into a new team. The brief is varied and will require candidates to be able to work across directly-managed tenancies and licences as well as agency-managed projects. A key part of the role is to manage 38 units for people with mental health problems where support is provided by an established and experienced provider; significant partnership working will be required in this part of the portfolio. There are also 29 units of Temporary Accommodation shared between the 2 boroughs covered by the team.

You will carry out housing management activities such as rent collection and accounting, reporting maintenance issues, and undertaking health and safety checks, ensuring a firm but empathetic approach is taken to support clients to maintain their tenancies.

About you:

You must have experience of working in the housing field or closely related experience working with systems and people. You will have a polite and patient manner with people who are often struggling with their daily lives and who require a friendly and efficient service. Knowledge and understanding of the housing benefit system would be a significant advantage.

You must be a professional and confident communicator able to communicate effectively in person, by phone, or in writing with a wide range of people; having the ability also to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.

Administrative skills and the ability to produce accurate and relevant work is essential, which in turn will require you to have a good level of IT skills, especially (MS Office) Word and Outlook and data base systems.

You must have a full, valid driving licence that will permit your use of manual pool vehicles, as well as the use of your own car for work purposes. You will have the ability to work outside of normal working hours, and to undertake on call duties.

Enhanced DBS clearance will also be required.

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.

REF: 89129