Our client is currently looking for an experienced Operations Manager who is looking to join a rapidly growing leisure business at an exciting time. You will be passionate about service and believe in an active lifestyle for all the family. As Operations Manager, this position is responsible for ensuring all elements of trampoline park safety, team member training, guest experience and logistics are executed to standard and team communication is coordinated and effective. As Operations Manager you will have experience of working in a similar role for another trampoline park or will have proven experience within the leisure industry. You will be enthusiastic about solving problems and working with the Managing Director to continue to move the business forward at such an exciting time. Our client is offering a competitive salary, pension and progression opportunities. If you want to play a key role in a rapidly growing business? Get energized by solving different business challenges every day? Believe that an active lifestyle is the route to health and happiness? Then this is the company and role for you!

Role:

The Operations Manager is an important leader on the park management team. In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, Team Member training, guest experience and logistics are executed to standard and team communication is coordinated and effective. The Operations Manager's ability to make sound decisions and tackle guest experience challenges is a key element to our success.

Key Tasks & Responsibilities:

This position manages the day-to-day operations of the park, including the maintenance, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is a primary responsibility.

Consistently demonstrate core values (Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW) for Team Members and guests. Motivate the team and drive culture within the park.
Function as the Manager on Duty (MOD) (see below) and confidently function in and train all Team Member roles and responsibilities.
Deliver on the park's monthly departmental goals by anticipating and recognising business opportunities and leading the team to meet them.
Adopt and maintain standards, policies and procedures at all times including but not limited to: waiver policy, BSI standards, court rules, guest service, food safety, etc.
Provide the team with a welcoming and mutually supportive work environment
Resolve guest service issues with discretion and professionalism
Ensure Team Members are knowledgeable about all products, programs and promotions offered
Ensure inventory is managed appropriately, and maintain vendor relationships
Schedule team to meet the needs of the park and process payroll
Ensure the park is clean, organised and ready to Deliver Wow at all times
Oversee in-park marketing, including; banners, flyers, social media and website to meet required standards
Execute guest surveys and manage results
Manage the Fuel Zone to ensure local health department standards are met or exceeded
Supervise weekly inspections of the courts, court maintenance projects and inventory to ensure all BSI and standards are met or exceeded
Complete and maintain injury and incident records using the Forms Application. Report all incidents to the insurance agency in a timely manner and follow-up with injured guests as needed.
Interview, hire and evaluate Team Members. Maintain HR documentation for all Team Members under the direction of the General Manager
Train all new Team Members to successfully function in their roles, provide development and re-training opportunities as needed, and ensure all Team Members receive any necessary training on programs and promotions running in the park.
Stay current with the Home Zone (corporate office) communication and relay important messages to members of the park team In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, Team Member training, guest experience and logistics are executed to standard and team communication is coordinated and effective.
Manage Events team to Deliver WoW from the first guest interaction through event finalisation using consistent processes, coordination of event details, effective communication with guests and development of the guest relationships
Develop strategies to drive birthday party bookings and revenue.
Other duties as assigned Qualifications

Minimum education: Bachelor's Degree
Proven ability to motivate a team and drive culture to create results
Ability to solve problems under pressure while maintaining a fun, friendly environment
Previous management experience with new-to-the-workforce, part-time staff
Previous experience in a guest-facing environment
Experience with team scheduling
Ability to work nights and weekends
Previous cash handling experience
Familiarity with social media skills are a plus
Café operations are a plusCore Competencies

In addition to the qualifications listed above, the ideal candidate:

Lives the Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
Has an entrepreneurial mindset
Holds him/herself and others to high standards
Coaches and develops people
Is passionate about and involved in the community
Displays a WoW personalityChrysalis Recruitment Solutions acts as an employment agency on behalf of our clients. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed). We are committed to providing our clients with the best candidates for their business and our candidates with the best opportunities for their career. All of our vacancies can be viewed via our website