Homeworker based – Flexible office base

We have a unique opportunity for an energetic, creative and flexible Quality & Innovation Coordinator to join our Support Housing Team.

You will have the opportunity to support the Supported Housing Quality and Innovation function by continuously improving policies and procedures, driving excellence and creativity across working practises.

Driven by our vision for everyone to have the opportunity to have a place that they can call home, we’re a leading social housing provider with a mission to deliver good quality, affordable homes to people who need them most.

We manage around 31,500 homes, serving 65,000 customers across our portfolio of affordable properties for general rent, and shared ownership and sale, as well as specialist accommodation, and an ambitious house-building programme.

We’re looking for like-minded people to join our team of over 800 colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

The role:

• Support the implementation of a continuous improvement framework and various change management activities.
• Undertake research into sector good practice and direction of travel of the sector, as well as customer need/demand and service design.
• Review and develop processes, liaise with business experts from across the company in support of the implementation, and set up and manage a central database of policies and procedures.
• Review and develop existing quality assurance process, and coordinate and embed implementation.
• Produce statistical data and reports as necessary
• Support the Quality and Innovation Manager to deliver funded and other programmes within timeframes.

The ideal candidate:

• Suitable in the research of government policy, good practice, market research and competitor analysis.
• Experience coordinating system-based tasks.
• Some knowledge of the supported housing sector.
• The ability to influence and engage a range of colleagues and stakeholders towards a shared goal.
• The ability to work using own initiative and with a flexible approach, prioritising caseload to ensure targets are met.
• Strong analytical skills and the ability to utilise data to identify trends and causal factors for reporting on.
• Excellent communication skills with the ability to effectively work alongside operations teams and managers.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Our Offer:

At Stonewater we offer excellent benefits which help make us a great place to work!

• A retirement savings plan – up to 7% matched contribution rate
• Life assurance – 3.5x contractual pay
• Career development and progression opportunities
• Holiday starting at 26 days with the option to buy/sell
• Deals and Discounts on shopping, travel, optical etc.
• Healthcare cash plan
• Cycle to work scheme
• Annual Company Day
• Values Award celebration events
• Team building days

And much more…

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace.

Are you ready to #DiscoverStonewater?