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Part-time Customer Service & Sales Representative - E-commerce

Employer
Travail Employment Group
Location
Haywards Heath, West Sussex
Salary
£20000 - £24000/annum equal to £14.5k - £17.6k
Closing date
21 Oct 2019

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Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Permanent
Job Title : Part-time Customer Service & Sales Representative - E-commerce

Location: Haywards Heath (Own transport necessary)

Hours: Monday to Friday, 9am - 3.30pm

Salary: PRO RATA - £20-24K (equates to £14,(Apply online only) per annum)

Benefits: Workplace pension, free parking, holiday, wine Fridays, Health plan after probation, amazing environment

We're delighted to be working with our fabulous client in their search for a warm, personable and experienced Administration & Customer Service Representative to join their team in a part-time capacity.

Working in a high-end, e-commerce environment, the ideal candidate will be technology savvy, customer focused and extremely enthusiastic, kind, informative and well-spoken. The team culture developed by our client is a positive, sociable one and would suit those who are naturally personable and enjoy building strong relationships with their colleagues.

The Role:

Making 'thank you' calls to customers
Writing 'thank you' emails to customers
Making up 'thank you' packs to go in customer deliveries
Being in charge of the Customer Returns Data
Processing Customer orders via telephone and website
Updating Customers with information relating to their orderThe Person:

Excellent IT skills
Intermediate Excel skills (essential)
Previous experience using e-Commerce systems such as Magento or Shopify (desirable)
Previous experience using CRM systems (highly desirable)
Previous experience in a high-end, luxury retailer or e-commerce environment (highly desirable)
Office based Customer Service and/or Administration experience (highly desirable)
Outstanding communication skills - well-spoken, articulate and empathetic
Someone with a motivated, hands on approach - this a small business, and sometimes it's "all hands-on deck!"
Kind, friendly and a naturally empathetic personality

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion

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