Twickets was born in 2011 when founder and music fan, Richard Davies, made the simple observation that real fans don’t want to rip other fans off. Today, the Twickets marketplace connects fans via both website and app across three continents allowing them to trade with each other at strictly no more than face value. You’ll see tickets for gigs, festivals, sports, comedy, theatre and the arts. 

• Customer Service & Moderation Agent
• Flexible, part-time 
• Mainly remote, occasionally in Central London office
• £8 an hour, zero hours contract

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About Twickets

Twickets was born in 2011 when founder and music fan, Richard Davies, made the simple observation that real fans don’t want to rip other fans off. 

Today, the Twickets marketplace connects fans via both website and app across three continents allowing them to trade with each other at strictly no more than face value. You’ll see tickets for gigs, festivals, sports, comedy, theatre and the arts. 

We are a well-funded ambitious music start-up that has established a trusted reputation with both fans and artists. Our team is growing fast, all with a commitment to building a market leading, ethical, fan first business.

About The Role

We are looking for a hard-working customer service and moderation agent who’s interested in flexible, part-time work. You will mainly work from home following initial onsite training but there will be occasional days where you’re needed in our Central London office so ideally you’d live in or near London. 

The time and days will depend on business requirements and your schedule. We are looking for someone who can be available to work both weekdays and ideally weekends. 

Key responsibilities: 

• Respond to customer service issues via email and social media with speed, accuracy and positivity
• Resolve customer complaints fairly and consistently
• Ticket moderation - checking each ticket listing submitted to ensure accuracy and acceptability within required guidelines
• Day-to-day administrative duties

Must haves:

• Keen attention to detail
• Excellent written communication skills
• Natural at problem-solving 
• Excellent time management and administrative skills
• A frequent event or gig-goer 

• Flexible
• Part-time
• Remote

• Problem solving
• Communication
• Organisation
• No experience required
• No certificate required
• At least finished high school

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