After Sales Travel Support (homeworking) - Part Time
Hours: Part-time, Saturday and Sunday 9.00-17.30
Salary: £10.25 hourly
Reporting to: Customer Support Team Leader
Location: Warehouse offices in Shoreditch, London EC2
Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel. Launched by the founders of toptable.com, who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!
Our dog-friendly HQ is a converted warehouse in the heart of Old Street, housing a vibrant entrepreneurial team who are dedicated to driving the brand forward. With a growing workforce of 35+ we are at a pivotal breakthrough moment for the business, with huge expansion and growth plans for 2019 and beyond. Being part of the PetsPyjamas pack offers the opportunity for enriched personal development, rapid career progression, all whilst working in an exciting, engaged and energetic environment - with the added bonus of your four legged friend working by your side.
We are currently on the lookout for a talented, proactive and forward thinking Customer Support Executive to join the Travel Team and help us continue to delight our customers over the weekend. This is a great opportunity for someone who has a desire to work from home and would like a reduced hours role.
- Be the first point of contact for any customer issues over the weekend.
- Solve customer enquiries via telephone, email, social media and live chat in line with companies SLA’s
- Work closely with the sales team to ensure that issues are resolved quickly, efficiently and effectively with minimum impact on the customer.
- Liaise with property partners to ensure the smooth running of bookings.
- Chase up and process customer balance payments.
- Ensure a thorough and clear handover.
The PetsPyjamas Pack:
Being part of the PetsPyjamas Pack is being part of a energised and enthusiastic team! It’s being flexible in your proactive approach, being able to work collaboratively whilst thriving on independence. You’ll need to be agile, open to change, hands-on and ultimately love our brand!
If you could you could be the paw-fect fit for our team then send across your cv alongside a snappy statement to firstname.lastname@example.org.