Capita

Customer Service Advisor

Recruiter
Capita
Location
Northamptonshire
Salary
£17550 - £23000 per annum + uncapped commission
Posted
03 Oct 2019
Closes
02 Nov 2019
Ref
PCK392-312273
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

Becoming a Customer Service Advisor with Equita:

Salary: Basic plus commission with average earning potential at £23k per annum

This is a busy and varied role based in Northampton where you will deal with customer contact to ensure that service excellence and business requirements are adhered to at all times.

2x shift patterns available:
Monday to Friday, 12pm - 8pm
Monday To Saturday (exc Thurs) 8am - 4pm

What you will do:

  • To resolve contact made by customers ensuring that company procedures and service excellence are adhered to.

  • Achieving & Upholding Capita HR policies & practices including Training, Individual Development, Time & Attendance, Conduct and maintaining good business practices

  • Instil Capita and client specific cultural values and behaviours

  • Ensure delivery of Client KPIs including: day to day service levels, productivity, conduct and business continuity, Caller experience, quality measures and compliance

  • Help to manage and develop operational company and client account relationships by Identifying and highlighting further opportunities for services and process improvements

  • Ensuring all appropriate compliance requirements are maintained

  • Ensuring customer service excellence is given on all calls

  • Utilising company guidelines to ensure that procedures are adhered to on all calls

Your skills and experience will include:

  • Relevant customer service experience would be ideal

  • Excellent written and verbal communications skills.

  • Organisational, time management and administrative skills.

  • Excellent customer service skills.

  • Experience in both Word and Excel

  • Attention to detail.

  • Ability to work under pressure.

  • Excellent problem-solving skills.

  • Able to work independently using initiative.

  • Self-motivated.

    About Equita

    At Equita we tailor our collection, recovery and enforcement services to the nature of our clients' needs. So, we adopt a subtly different approach in every one of the 200+ local authorities we act for - and a totally different one when we work with solicitors on High Court Enforcement cases. In the field and behind the scenes, it's our people's professional skills and personal qualities that have earned us our outstanding reputation for considerate, effective service - and this is your chance to join them.

    Equita are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

    What's in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

    You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

    What we hope you will do next

    Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact jonathan.mair@capita.co.uk

     

     

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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.