Vitality, Part Time Customer Service Advisor – Broker Division, Bournemouth, £19500 + Bonus + Benefits (Pro Rata) Start Date: 28th October 2019 We’re a positively different, fast-growing insurance and financial services provider that rewards its 1,000,000+ members for healthy habits. We aim to be the best Private Medical insurer in the UK, offering the best service in the industry. This means we need the best people, ready to live our vibrant brand and make a difference to the business every day. As our Part Time Customer Service Advisor – Broker Division you get the benefits our members enjoy, including: - Our award-winning private Vitality Health insurance + wellness incentive programme - Vitality Partners and Rewards – Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few! - Personal health fund + Life Assurance - Stakeholder Pension Plan with employer contribution - 25 Days annual leave + Bank holidays + option to buy and sell 5 more. - Flexible benefits package - Internal incentives, competitions and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime - A genuine opportunity to grow and establish a long-term career What you will be doing as our Part Time Customer Service Advisor – Broker Division: You will provide a professional, first class level of customer service. Above everything, it’s about putting our customers at the heart of every decision you make, using your discernment to support them and provide advice. You will be required to answer our broker’s telephone and written queries and take ownership for their resolution. This role will require you to become an expert in customer service within a broker populated environment. You will also support and share your expert knowledge with other team members to ensure that targets for productivity and quality are met. You will be required to work Monday - Friday 10am - 2pm. What we’re looking for in our Part Time Customer Service Advisor – Broker Division: - Demonstrate strong customer focused skills and great listening skill - You’ll treat everyone you deal with as an individual, understanding their needs, showing empathy and making them feel important - With the knowledge of our products and your polite, professional manner you will make sure that every customer you speak to puts the phone down feeling like they’ve had an excellent Vitality experience - Ideally you’ll already have experience working with customers and the ability to handle telephone calls with confidence, maturity and sensitivity - PC skills are also essential as you will be working across a variety of systems. Closing date: Friday 25th October 2019 Working for Vitality as a Part Time Customer Service - Broker Division you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We do not require you to have previous experience within a similar role as we offer a full extensive training programme. If you feel you have the skills and experience to become our Part Time Customer Service Advisor – Broker Division, then please click ‘apply’ today