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Part Time Customer Service Supervisor

Employer
Ascendant Recruitment
Location
Northampton, Northamptonshire
Salary
£11.25/hour
Closing date
9 Nov 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Temporary
Part Time Customer Service Supervisor

Shift pattern:

Monday to Friday (20 hours per week)

4pm - 8pm

Pay rate: £11.25 per hour

Temp to Perm

Please note this is a fixed shift, there is no flexibility as the client needs cover for these hours.

About the role:

Supervising a team of four advisors
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Dealing with a high volume of inbound and making outbound calls
Calling customers to arrange deliveries
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide advice and guidance to customers where there is concern over the suitability of orders
Understanding individual needs of the customers, able to act compassionately, whilst showing empathyAbout you:

Demonstrable team management experience
You'll have an excellent telephone manner and the ability to remain calm under pressure.
Able to work in a diverse environment with the ability to multi task in a fast paced environment
Problem solver with a positive attitude to workIf this sounds like you, we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment businesses. We support job seekers in Administration, Customer Service, Human Resources, & Finance positions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current temporary, contract and permanent positions please visit, like & follow us on Facebook, Twitter and LinkedIn.

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If this role isn't right for you but you know somebody who would be suitable why not let us know and earn real money? We gift generously for referrals which are successful. Please check out our website for more details and our terms and conditions https://(url removed)/refer-and-earn

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

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