Customer Service / Call Centre Operator

PART TIME ROLE

Call Handler required to work for an established business in Ashby de la Zouch.

Full Time hours

Monday to Sunday 5pm-10pm (37.5 hours) Evening hours

Temp to Perm

Full Training and development provided

Your Customer Service duties will include:

Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints
Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
Achieve call handling targets and standards
Record data accurately
Maintain a positive attitude at all times and ensure there is a high customer service focus
Achieve and exceed daily KPIs as set by the campaign requirements
Personal competencies:
Personal effectiveness and an ability to empathise with customers
Fully committed to providing the highest level of customer service
Deals with unforeseen problems and demonstrates success in chosen course of action
Recognizes the importance of internal customer service and knows who key internal customers are
Actively champions the customer and develops customer focus in employees / colleagues
Effectively communicates the brand values to the customer

Job Type: Part-time

Salary: £7.70-£8.21per hour

If you are interested in this position, please apply directly through this website or contact Natalia at James Grace Associates for more information