An exceptional opportunity has arisen for an enthusiastic person to join our specialist in-house Insurance Team as a Property Claims Handler.  You will be part of a sector leading team and will help us to develop our in-house capabilities and match our drive for continuous improvement.

We are looking for a knowledgeable and passionate individual who is keen to embark on new approaches within an innovative team.  The successful post holder will ideally be educated to degree level or equivalent with at least 12 months’ experience in a claim handling or loss adjusting function. 

You will report to the Property Claims Manager to support the in-house management of building damage and motor claims.

Your other main responsibilities will include:

·         Handling claims from notification to settlement (mainly resident building claims)

·         Liaising with insurers, loss adjusters, surveyors and property managers

·         Assessing and validating claims

·         Providing recommendations for best solutions and approach on claims

·         Ensuring adherence to agreed procedures and best practice

To take advantage of this opportunity you need to meet the following criteria:

·         Previous experience handling residential building claims - Essential

·         Ability to interpret and apply policy information

·         Investigative, evaluative and negotiation skills

·         Case management and diary use

·         Excellent customer service skills

·         Good communicator both orally and in writing

·         Good team working skills

·         Results orientated

·         Cert CII qualified or willingness to study for exams

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.