Customer Service - Travel Insurance Location: Christchurch, Dorset Contract: Permanent Hours: 37.5 hrs per week, various shifts, includes weekends Part time applicants can be considered but will need to be avilable to attend training on full time hours for a period of 3 weeks at induction. Salary: £17,000 - £19,000 (depending on experience) Due to or expansion plans we are currently looking to add to our teams across a variety of positions. The roles on offer include: Customer Service Advisors in our Medical Risk Assessment team, receiving in-coming calls from customers wishing to update their travel insurance medical records. The purpose of this role is to help customers through the process of declaring any pre-existing medical conditions, ensuring they fully understand any restrictions on their travel insurance policy, whilst ensuring delivery of first class customer service.  Customer Service Advisors in our Claims Handling team providing essential support to our customers - this will involve assessing new claims, checking documents and reviewing policy terms as well as making decisions on claims approval or decline. We would welcome applications from candidates who have: Excellent telephony based customer service Excellent verbal and written communication skills Excellent customer service skills A confident, articulate and enthusiastic manner Experience in a telephone or customer facing role Experience of working in the insurance industry A good standard of education If you speak multiple languages fluently please let us know - we are very interested in this skill! As well as our comprehensive training package there is superb ongoing personal development and a number of benefits: Free mini-bus service from Bournemouth Train Station Free on-site parking   Relaxed office environment - casual dress code Discounted Gym Membership Simply Health Cash Plan   Free annual travel insurance (subject to qualifyin criteria) Social Club The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, https://(url removed)/privacy to view CEGA's full privacy policy