Housing Support Officer

Gloucester

£22,500 per annum (pro rata for part time)

Full time & Part time posts available
Permanent contract

Our client is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester.

You will be based within their Housing Support Team, providing the first point of contact and ongoing support for Tenancy and Independent Living Services and for those visiting reception or contacting the team directly. You will endeavour to resolve all enquiries at the first point of contact, providing where possible an immediate and accurate answer to enquiries or sign posting where appropriate. You will be responsible for a range of housing management administrative tasks to support the delivery and management of their voids and lettings service and well as ensuring that all customer insight information is kept up to date.

The ideal candidate will have worked in a similar position within housing or customer service so will have excellent communication skills, both written and verbal. You will be compassionate, with the ability to handle difficult situations with empathy and professionalism. You will be well organised, proactive and respond well to change.

In return, they offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 24 days annual leave, excluding bank holidays and employee wellbeing package.

Our client is committed to equal opportunities and actively encourages applications from all sections of the community