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Part Time Customer Service Adviser

Employer
Randstad Inhouse Services
Location
Liverpool, Merseyside
Salary
£8.31/hour + bonus
Closing date
17 Nov 2019

View more

Sector
Customer Service & Call Centres
Hours
Part Time
Flexibility
Set hours
Contract Type
Temporary
Do you thrive on working in a busy Customer Service environment? Are you confident when using Microsoft and IT systems?

Our client, a worldwide brand, is currently looking for candidates with strong IT and Customer Service experience to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience.

Then we need you! Come and join us and be part of a human forward team who are proven to provide great customer service.

Benefits:

Quarterly performance bonus
Pension
Holiday pay (33 days including Bank Holidays)
Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
Full training provided Hours of work and salary:
£8.31 PER HOUR * Shift pattern: 5 days PER WEEK, Monday 9 am - 5 pm, Wednesdays 9 am - 12.30 pm and Fridays 9 am - 5 pm.Responsibilities:

Demonstrate effective customer contact through inbound calls and building strong rapport
Ensure that customer service levels are met and going the extra mile where possible
Respond to all customer queries with accurate and complete information
Set and manage customer expectations
Ensuring personal Key Performance Indicators and Service Level Agreements are achievedRequirements:

Experience in a previous customer service role
Excellent telephone manner
Flexible approach
IT literate

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