Internal Communications Change and Engagement Lead - Flexible Working Available

London (Central), London (Greater)
21 Oct 2019
04 Nov 2019
Contract Type


City of Westminster, London, SW1P 4DR

About the job

The Department for Transport is a high-profile department at the heart of Government. We pride ourselves on first-class, creative communications that tell compelling stories about transport through the people that use it.

Are you a creative communications professional who takes pride in your ability to collaborate with stakeholders of all levels and will love the opportunity to take the strategic lead on change and transformation communications within the Department for Transport?

Do you love to drive continuous improvement in your work, and will you thrive in a position that will see you acting as a strategic advisor to senior leaders within an organisation?

If so, we encourage you to apply.

Job description

We are looking for a talented and collaborative communications professional to lead on change, engagement and transformation communications in the Department for Transport, a key strand of the Internal Communications and Engagement strategy.

This is an exciting opportunity to take on a high-profile role based within our Internal Communications team, part of the HR Directorate. You will be our Internal Communications Change Lead, providing strategic advice to leaders within our organisation. As change progresses through milestones and deliverables, it’s important that our people are informed and engaged on how the department is changing and improving, including practical changes that affect their work, and what they need to do differently.

As part of your role you will be expected to:

• Provide internal communication guidance, advice and feedback to the owners of change and transformation programmes across the Department, helping create a more joined up change narrative.
• Plan, prioritise and project manage multiple change communication streams of work simultaneously.
• Work with wider Internal Comms team to deliver these plans
• Occasionally write articles, presentations, blogs, and prepare other communication materials in support of change and transformation programmes.
• Embed measurement and a culture of continuous improvement into change and Internal Communications more widely

You will also have line management responsibility for one member of staff. Please refer to the attached role profile for the full responsibilities of the position.


You will be confident in providing adaptable advice to a wide range of colleagues. As our Internal Communications Change Lead, you will use your strong stakeholder engagement skills to build positive, long-lasting working relationships. You will constantly seek ways to actively promote collaborative ways of working amongst your team and stakeholders driving a continuous improvement culture.

An excellent communicator you will be able to build relationships and credibility with a wide range of stakeholders. You will take pride in your ability to collaborate with others. You will have exceptional written and verbal communication skills. At all times in the role, you will think strategically around the key objectives of the position and maintain a flexible approach to your work to ensure key objectives are delivered.. Excellent communication skills are pivotal to this role with the ability to provide guidance and robust recommendations to internal stakeholders, where your exceptional stakeholder engagement and relationship building skills will enable you to influence and challenge at all levels.

You will thrive managing a varied and challenging workload and welcome autonomy to your role. You will be a focussed and calm person who can get the job done regardless of the environment you are in. You can deliver great results when under pressure, but also be able to plan ahead, see potential conflicts and manage those to a successful outcome.

About us

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

Find out more about what it's like working at the Department for Transport.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Making Effective Decisions
  • Communicating and Influencing
  • Seeing the Big Picture


"Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

This includes:
- a generous annual leave entitlement,
- attractive pension options,
- flexible working,
- good career development opportunities,
- a variety of career paths,
- inclusive working environments and much more to support a healthy work/life balance."

Things you need to know 

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

In order to apply, candidates are asked to provide a CV & Personal Statement. Please tailor your personal statement to demonstrate your experience of developing and delivering effective communications strategies and plans including challenging and difficult messages working alongside a wide stakeholder base.

The sift is due to take place 29th October 2019.

Interviews/assessments are likely to be held w/c 11th October 2019.

Interview location to be confirmed.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:
• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

If successful and transferring from another Government Department a criminal record check maybe carried out.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Any move to the Department for Transport will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Richard Brown Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

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