Radio Network Infrastructure Replacement (RNIR) Service Delivery Manager

Southampton, Hampshire
29 Oct 2019
25 Nov 2019
Full Time
Contract Type


Spring Place, Southampton. SO15 1EG

About the job

Do you have a commercial background?

Have you got an understanding of service delivery?

If so, we would love to hear from you!

Job description

The Maritime & Coastguard Agency (MCA) are looking for a Service Delivery Manager to work within the Radio Network Infrastructure Replacement (RNIR) programme. The RNIR forms a major contract to replace the MCA's 155 remote radio sites with modern technology.

You will be responsible for providing support to the RNIR Commercial Manager in the day to day management of the RNIR programme. This will include financial management and the monitoring of supplier performance and KPIs. You will also work closely with the Commercial manager to leverage ways in which this investment can drive even greater value for money through collaboration with other parts of Government.


The role responsibilities include:

• Develop relationships with the new Supplier Contractor and the existing legacy arrangement
• Assessment and verification of monthly performance information from the contracts to ensure Service Level Agreement (SLA) and KPI standards are measured and, where applicable, Service Credits are applied
• Oversee and manage the preparation of budgetary data, including actual and forecast expenditure in relation to aviation contracts
• Manage the day to day monitoring of supplier management information, ensuring capture of information as specified within the contracts
• Is responsible for the management, collation and reporting of the RNIR Network Management information and performance data
• Coordinate, document and review external assurance, technical and contract management audits. Organise and support any internal audit requirements
• Support and oversee the programme documentation, including Risk Registers, Issues Logs, Decision Logs, Risks Assumptions Issues and Dependencies (RAID) Register and other key project documentation
• Work with the Lead Programme Manager, Technical Implementation Programme Manager and the Commercial Manager to secure ongoing value for money for RNIR activity

About you

We are looking for someone with a commercial background and good commercial acumen. You will also have experience of working with external contractors to support service delivery projects.

Organisational skills are pivotal to this role and you will have the ability to deliver against multiple objectives, whilst maintaining the highest standards. You work well with colleagues at all levels, and see the importance of building effective working relationships both within and outside of your immediate team.

A strong communicator, you have the confidence to back your own ideas and opinions with the ability to explain your thought process in a clear and effective way.

About us

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Delivering at Pace
  • Changing and Improving


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

When considering your CV and Personal Statement, please evidence the following:

• Experience in developing relationships with the new Supplier Contractor
• Experience of leading on change management process or delivery of a Change management process
• Experience of working in a contract delivery environment including monitoring of contractor performance

The sift is due to take place 27/11/2019.

Interviews are likely to be held 10/12/2019.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:
• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.

If successful and transferring from another Government Department a criminal record check maybe carried out.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

New entrants are expected to join on the minimum of the pay band.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Any move to DFT will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Kirsty Parsons Email :   Recruitment team : Email : Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission