Customer Service Advisor - Remote Mortgage

Location: Belfast

Salary: £10,188-£11,320 this is the pro rated salary based upon a 20 hour per week contract.

Shift Pattern:

Shift operating hours 15:00 -20:00

No. of days scheduled Maximum of 5 out of 7 (over a Mon-Sun weekly period)

Weekend working Max of 4 weekend days will be worked in an 8 week period

Weekend placement Weekend days will be placed in any combination that best suits customer need

Average Working Hours Average working hours 20 hours per week

Notice period 8 weeks notice of confirmed shift pattern

Start date: 24/02/2019

At Lloyds Banking Group, we help Britain's people, businesses and communities prosper. Our goal is to become the best bank for customers - and you'll help us to achieve it.

We're currently looking for Part-Time Customer Service Advisors to join our contact centre team.

If you care about making a difference for people, this could be the opportunity you're looking for to help people make the most of their money - and get the best from their bank.

What you'll be doing

In this role you'll be part of a busy contact centre answering the phones and doing your very best to help the person on the other end of the line. We connect with our customers in a variety of ways including over the telephone, via social media, web-chat & remote advice video calls. Our customers choose how they want to bank with us & we are there for them when they need us most.

You'll take care to find out what matters to them and do your very best to answer all their questions. If you don't know the answers, there is no need to worry as we have plenty of experts that do.

From day one you'll learn about our products and processes. We'll give you everything you need to be able to respond to queries quickly. And you'll strive to learn and become better every day.

What you'll need

Crucially, you're a team player. You'll need to be able to put yourself in the customers shoes and work together with them. You'll always deliver on your promises - and you'll do everything you can to go above and beyond.

You don't need any financial services experience, we'll give you all the training you need, in a 6-week training course. And of course, the team around will be there to support afterwards.

You're someone who focuses on what matters. And your personal responsibilities are a matter of pride for you.

Minimum requirements:

• You'll need to commit to a specified shift pattern for a minimum of 12 months (thereafter you can request a change in your working pattern to suit your lifestyle)

The Rewards

In return for your commitment, you'll of course receive your salary as well as enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:

• 22 days holiday + 8 days for Bank Holiday
• Annual performance bonus
• The ability to replace some benefits with cash
• Option to save money with exclusive high street discounts
• Private medical benefits
• Discounts on great financial products such as mortgages, loans and insurance
• Generous contributory pension scheme
• Share-save and incentive plans
• Support for your total wellbeing: body, mind, finance and work

You'll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.

To find out more and apply click the Apply button.