Deputy Manager - Flexible Working Available
Assisting and deputising for the Store Manager to lead, engage and develop a highly skilled and knowledgeable team to provide an outstanding experience in keeping the Customer at the heart of everything you do. To support, execute and deliver a fantastic Customer journey along with commercial results on a consistent basis as well as maintaining the highest standards within store.
Responsibilities and Accountabilities
To promote and sustain the highest levels of service by putting the customer at the heart of everything you do.
Provide Support and Assistance to the Store Manager in leading, developing and engaging team of store colleagues to drive a successful commercial business
To act as a role model by achieving individual objectives, Kpi’s and success which contributes to the overall commercial performance of the store.
Encouraging Colleague development and an environment of continuous learning within the team
. Being familiar with and understanding the stores resources in order to assist in having the right people in store at the right times to enhance the customer journey.
Understanding and taking a keen interest for the commercial performance of the store in order to assist in making sure store/individuals KPI’s and objectives are met and exceeded.
Assist to create and help maintain an environment in store where all customers feel welcome and comfortable ensuring they are aware and understand all potential options available to them.
To maintain a detailed knowledge of all products and offerings as well as our competitors ensuring customers’ needs are met through your expertise. Understand, drive and support your manager in improving all areas of operational compliance, efficiency and security, ensuring colleagues adhere to policy, process and procedures to provide a safe environment for colleagues and customers.
Being aware of your ‘do we measure up’ scores and proactively seeking and acting on customer feedback to improve customer experience.
Knowledge and Experience
A track record of delivering commercial results individually as well as through a team.
Ability to deliver exceptional Customer Service.
Supervisory/Team Leader experience advantageous.
Self-motivated and able to act on own initiative.
Clear and confident communicator.
Mobility within the local area.