Location

Swansea, Wales, SA3 4EX

About the job

Do you have a passion for working with numbers?

Do you understand financial management and control?

Have you got exceptional written and oral communication skills?

If so, we are looking for a Business Support Unit Officer (BSUO) to join us at the Maritime and Coastguard Agency (MCA), and we’d love to hear from you.

Job description

Working with the Divisional Business Support Unit Manager (BSUM), you will play a pivotal role in ensuring that financial resources are aligned with Survey and Inspection priorities.

You will provide financial and administrative support across the Divisional Area, including processing customer accounts and managing end to end invoicing and refunds, and ensure consistency in approach to Business Support within the Business Support Unit and between Marine offices.

Responsibilities

Your duties will include:

• working under the line management and direction of the EO Business Support Unit Manager (BSUM) to ensure consistent Business Support that is aligned with business priorities and to develop working relationships and processes that improve the efficiency of the Division

• engaging with Finance and Procurement Teams to adhere to high levels of Governance relating to the Shared Services platform (Agresso), ensuring full understanding and compliance across the Division

• provide routine administrative business support (including telephone answering, filing and post duties)

• assist with the management of Divisional Estate, Finance, ICT and Health & Safety

• assist with internal and external Audit preparation

• provide secretariat support for internal and external meetings

• support the Enforcement Unit, as and when required, in dealing with any routine investigations and offences committed, leading to court proceedings and prosecution

• respond in a timely and responsible manner to the contents of Agresso "in boxes" to agreed timescales and, if required, complete weekly timesheets on Agresso by agreed timescales


About you

We are looking for someone who understands financial management and control and is confident in completing a range of financial transactions. You will need be highly numerate with strong attention to detail, and be able to interrogate and record data accurately and spot and correct financial anomalies.

You will bring experience of providing administrative support within a busy office environment. You have excellent organisational skills and will be able to manage and filter your workflow as well as organise and prioritise your work to achieve all deadlines. You will be highly adaptable and flexible, adjusting to the requirements of the role.

Customer service skills are essential for this role as you will be representing the agency when dealing with internal and external stakeholders. You will be confident in providing excellent customer service and love to go the extra mile to ensure you give a first-class service.

You will have exceptional verbal and written communication skills with the ability to tailor these and can do so in a clear, professional and confident manner. Proven IT skills are also essential, especially being able to use Microsoft Office software including Word, Excel and Outlook.

About us

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Leadership
• Working Together

Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance. Things you need to know Successful candidates must pass a disclosure and barring security check. Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

When considering your experience, please tailor your CV and Personal Statement to provide evidence of:

• understanding of financial management and control with good attention to detail in spotting discrepancies

• good interpersonal and communication skills with both internal and external stakeholders

• good organisational and time management skills

• computer literate and familiar in the use of Microsoft Office IT software especially Excel

Sift and interview details

The sift is due to take place 02.12.2019.

Interviews/assessments are likely to be held between 16.12.2019 and 20.12.2019 at MCA Southern Division Business Unit, Tutt Head, Mumbles, Swansea, SA3 4EX.

Interview location to be confirmed.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role.
As a result, your assessment could include:
• an interview
• an interview with one or more exercises

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:
• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a merit list for up to twelve months. During this time, if a similar role is identified and you have been placed on the merit list you may be considered for the post. Within the merit list period, your application form and selection information may be shared across the department and its agencies.

If successful and transferring from another Government Department a criminal record check maybe carried out.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Any move to the Department For Transport will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Emma McLean Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission