Administrator

Location: Taunton, Somerset, TA4

Salary: £14,496 - £15,384 per annum pro-rata

Hours of Work: Average of 32 hours per week, flexible shift pattern

About the Company:

Our client is an environmental education charity providing informative and enjoyable opportunities for people of all ages and abilities to discover, explore, and understand the environment.

Their Mission is to bring environmental understanding to all.

Their Vision is inspiring environmental understanding through first-hand experience

Administrator Responsibilities:

• Provision of administrative support for the smooth running of the learning location
• Handling enquiries, taking and processing course bookings, maintaining and updating the bookings database
• Assisting the Regional Administration and Customer Services Manager to streamline operating practices, recordkeeping systems and forms, and helping to implement changes as required
• Keeping accurate records of booking details and proficiently handling subsequent booking correspondence
• Maintaining and updating other records, spreadsheets and databases relating to all aspects of the learning location’s work
• Assisting with promoting the work of the learning location and its programmes to potential customers, stakeholders and partners
• Being the first point of contact for customers by telephone and on arrival at the Learning Location, in conjunction with other office staff
• Undertaking duties associated with petty cash handling, financial systems and record keeping
• Participating in the processing and distribution of mail (internal and external)
• Assisting with customer liaison to ensure that payments are made within agreed timescales
• Ensuring all telephone calls and emails coming into the learning location are handled in a professional and timely manner, and that any enquiries that cannot be dealt with are passed to a senior colleague as appropriate
• To manage our Individual and Family course bookings including liaising with tutors, managing the website and taking bookings
• Assisting with the further development of cloud-based office systems
• Dealing with lost property
• Taking minutes of weekly staff meetings and other learning location meetings, as necessary
• Undertaking other routine administrative tasks, e.g. filing, in a timely manner
• Maintaining an up-to-date knowledge and understanding of all areas of the learning location’s work in order to respond knowledgeably to enquiries from the public or members of learning location staff
• Following accurately the administrative procedures and systems and making recommendations as appropriate

Administrator Requirements:

• Minimum of 5 GCSEs or equivalent, to include English & Maths, or appropriate vocational experience
• Experience working in an Administrative role
• Experience of interacting with customers, especially by telephone and email
• Proficient in the use of standard office software and technology e.g. word processing, databases, spreadsheets and outlook
• Excellent administrative skills
• Excellent accuracy and attention to detail in all aspects of work
• Excellent communication skills, both orally and in writing
• Professional and articulate telephone manner
• Highly organised with the ability to focus and stay on task in a busy office environment or when working alone

Desirable:

• Experience of taking accurate notes of meetings
• Experience of working with cloud-based administration systems
• Experience of using Customer Relationship Management (CRM) systems
• Minimum of NVQ Level 2 in Business Administration or equivalent
• ICT Qualification
• Full valid Driving Licence
• Full D1 entitlement with minibus driving experience / certification
• First aid qualification

Administrator Benefits:

• You will accrue an entitlement to paid annual holidays equivalent to 5.6 working weeks during a complete holiday year, including Bank Holidays or substitute
• Part time workers will receive a pro-rata of the entitlement. For anyone who joins part way through the year they will receive a pro-rata entitlement of the 28 days.
• Our client recognises and reward staff loyalty by awarding additional paid leave days, based on length of service, up to a maximum cumulative total of 5 additional days paid leave (pro rata for part time)
• The post-holder will be eligible to join one of our client’s Pension Schemes
• During periods of certified sickness the post-holder will be eligible to receive sick pay in accordance with the sickness absence procedures
• Employee Assistance Programme
• Life Assurance*
• Health Cash Plan with Westfield Health* (*exclusions apply)
• Friendly Team
• Free Tea and Coffee
• Free Parking
• FSC Workwear provided

If you think that you are suitable for this Administrator role, please apply now!