Furnished Tenancies Officer

Location: Birkenhead

Salary: £27,511 per annum

Hours: 37 hours per week

Job type: Permanent

A new position has arisen within the Income Team for a Furnished Tenancies Officer who will be responsible for our furnished tenancies and leasing scheme.

This is a permanent vacancy working 37 hours per week reporting directly to an Income Team Leader. The salary is £27,511 per annum. The postholder will also receive essential car user allowance.

Responsibilities of the Furnished Tenancies Officer:

The post holder will work for the within the Income team and will need knowledge and experience in arrears management and debt collection.

To ensure the effective management, promotion, and development of the Furnished Tenancies and Leasing scheme and to maximise in accordance with the service agreement following all statutory and regulatory obligations. To assist on management of the furniture scheme contract, reporting on delivery and performance of contract. To develop partnership working with other agencies and ensure a range of furniture options for prospective tenants to encourage tenancy sustainability.

• Taking ownership of the scheme
• Ensure the successful roll out of Magenta Living’s furniture package scheme.
• Act as an intermediary between our tenants and the organisation providing the furniture

Requirements of the Furnished Tenancies Officer:

• Ability to work methodically and within set timescales
• Ability to organise own workload.
• Possess a professional, customer focused approach.
• Ability to work to, and be motivated by, individual targets.
• Ability to work on your own or as part of a team.
• Possess excellent interpersonal skills.
• Able to communicate effectively both verbally and in writing.
• Possess good numeracy skills.
• Be competent in the use of information technology.
• Dealing with customers by telephone, email or text.
• Delivering advice and assistance to customers.
• Liaising with other sections, both internally and externally.
• Carrying out visits and meeting customers in their home.
• Effectively maintain records, policies and procedures
• Educated to GCSE standard including Mathematics and English Language.
• Must be willing to learn, attend training and complete appropriate qualifications funded by the organisation, relevant to this role and other mandatory training applicable to all employees of Magenta Living.
• Full driving licence and able to use own vehicle for work

Benefits of becoming the Furnished Tenancies Officer:

• 25 days annual leave entitlement (full-time equivalent, pro rata for part-time employees)
• Flexible Benefits
• Healthcare Cash Plan
• Pension Scheme
• Paid Professional Membership Fees
• Employee Recognition Scheme
• Talent Management Programmes and e-learning access
• Wellbeing and Employee Engagement initiatives
• Free parking at either our head office or main depot
• Access to our on-site gym - open seven days a week from 6am - 10pm

If you feel like you meet the above criteria for the Furnished Tenancies Officer, then please apply now!

Closing date: 26th November 2019

Interview date(s): 4th December 2019