Homeworking Travel Sales Executive

£20,000 base salary + uncapped commission (O.T.E. £27,000 - £30,000)
25 Nov 2019
25 Dec 2019
Full Time
Contract Type

Love Dogs?

You'll love PetsPyjamas!

Job Title: Home Working Travel Sales Executive

Hours: 37.5 hours a week, 12.30 - 9pm shift pattern, rota’d Monday - Sunday

Salary: £20,000 base salary + uncapped commission (O.T.E. £27,000 - £30,000)

Reporting to: Travel Sales Manager

Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel.  Launched by the founders of toptable.com, who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!

Role & Responsibilities:

• You will be working in a fast paced and challenging role liaising between clients and our venues, via
  email, telephone and livechat, to book every aspect of their tailor made break.

• Managing a high volume of inbound sales enquiries and following up the lead lifecycle with customers and venues to effectively close convert  enquiries into sales.

• Use initiative to up-sell and cross-sell other products to the customer.

• Maintaining a high level of product knowledge at all times.

• Consistently working to achieve individual and team targets / KPI’s.

• Using effective communication to recognize customer needs.

• Regular use of the PetsPyjamas website for research on a daily basis to provide alternatives and
  switch selling.

• Building and maintaining B2C and B2B relationships.

• Sharing knowledge, findings, patterns and hotel info with the wider sales team.

• Emailing customers accurate quotations, including payment links.

• Ensure constant communication with wider sales team, including a daily handover.


Skills, Experience & Your Personal Characteristics:

• Understanding of what a pet means to their owner.

• Experience of processing multiple telephone calls/enquiries.

• Knowledgeable of UK geography.

• Ability to self-motivate to ensure consistently hit high sales targets

• Confidence when working with tight time constraints.

•  Keen attention to detail and ability to rectify mistakes in a timely manner.
• Outstanding sales skills and experience, with an enjoyment for upselling.

• KPI/Target driven and customer focused.

• Excellent communicator, both written and verbal, with tons of flair and persistence.

• A proactive attitude with the drive to succeed!

• Minimum of 2 years experience of remote telephone sales experience.

• Good understanding of basic maths.

• Strong command of written and spoken English.

• Reliable and trustworthy, you will be a key member of a dedicated team.

• Must have your own telephone, computer & broadband connection.

Please note due to the high number of applications received we are unable to respond to each one individually. 

If you think you’ve got what it takes, send a short email saying why you think you’d be great for this role together with your CV clicking 'apply now'. 

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