About Amey

Fundamental to living our core values is having great people in our business. That's why we believe that Amey is only as great as the people we employ. We place great value on our people and the contribution they make to our business, that's why we aim to offer a competitive benefits package to all of our employees. Working for Amey you will receive a competitive salary and will be able to join our contributory pension scheme. In addition you will be entitled to Company sponsored life assurance and a generous holiday entitlement. You will also be invited to join Amey Choices which offers a range of flexible benefit options and offers additional benefits available throughout the year. Amey is an equal opportunities employer.

What is the purpose of this role?

You will provide 1^st line HR support to internal employees and external customers of Amey. You will receive a range of HR queries and will demonstrate a broad knowledge of HR disciplines. Where possible you will handle queries through to resolution, where required you will assign queries to the relevant specialist HR team.

What will this role involve?

• Take ownership of the customer journey through active management Helpdesk cases into the HR SSC.
• Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile.
• Confidently advise employees and people managers based on standard company policies and procedures.
• Diagnose, resolve and provide general advice on payroll queries
• Seamlessly identify which business area the query relates to, ensuring that the customer experience is optimised.
• Take ownership of queries and actively manage these through the case management tool, providing best in class service and customer experience, whilst ensuring that advice adheres to policies and procedures.
• Be one point of contact for line managers, supporting them in all people management practices.
• Use multiple HR and Payroll systems to support the resolution of customer queries.
• Be knowledgeable of the business operation and the structure of the business, including key contacts.
• Maintain a working knowledge of HR policies and procedures.
• Work within SLAs, always focusing on the excellent customer journey.

What are we looking for?

Essential Criteria:

Strong team playerProficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoningEngaging communicator demonstrating influencing skills and an ability to adapt communication approachesWell organised, with the ability to multi-task, prioritise and manage competing demandsExcellent attention to detail and accuracyDemonstrate a proactive approach to delivering excellent customer service to stakeholdersStrong understanding and respect for confidentiality

Desirable but not essential:

HR experience within a Shared Service Centre environmentCIPD Level 3Experience handling and resolving payroll queries

What makes this role unique?

In this role you can enjoy the lively atmosphere of being part of a large and thriving HR team. In this role you can put to into practice your generalist HR knowledge and/or even gain a range of HR knowledge spanning from onboarding, reward, payroll right through to learning and development.