Customer Service Advisor / Office Administrator who has excellent communication, administrative and organisational skills, a great telephone manner and the ability to work accurately whilst maintaining a professional manner at all times is required for a highly successful and innovative Housing Organisation based in Poole, Dorset, South West England.

SALARY: £18,989 - £21,166 per annum + Benefits

BENEFITS: Local Government Pension Scheme, Free Parking, Flexi-time

LOCATION: Poole, Dorset, South West England

JOB TYPE: Full Time, Permanent

WORKING HOURS: 37 Hours per Week

** Excellent Career Progressions Opportunities **

APPLICATION PROCESS:Candidates will be required to complete an online application form and the details will be emailed over separately. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Office Administrator who has excellent communication, administrative and organisational skills, a great telephone manner and the ability to work accurately.

The Company recognise that their position as a highly successful housing organisation depends on their fantastic team of people, who work hard, love what they do and do it with a smile.

If you are enthusiastic, self-motivated and effective, passionate about the delivery of excellent public sector housing services, committed to outstanding customer care and the delivery of a high-quality service and have the skills we’re looking for, we want to hear from you.

Working as the Customer Service Advisor / Office Administrator you will be the first point of contact for residents, utilising your knowledge and expertise to deal with various enquiries. You will provide guidance and support tenants to identify solutions to repair requests and housing enquiries, as well as provide a face to face service to the stakeholders whilst staffing the front desk.

As the Customer Service Advisor / Office Administrator you will enjoy working in a customer orientated environment, providing administrative support and working as part of an established and collaborative team.

As a successful candidate, the Organisation will give you a rewarding job, a fantastic working environment in a lovely location, great colleagues and excellent benefits including free parking, flexi-time, a generous holiday allowance and a superb pension scheme.

DUTIES

• To act as a first point of contact for residents, leaseholders and other external agencies

• Receive in person or by telephone, repairs requests, housing management enquiries and/or other related matters with a view to swift resolution or appropriate signposting

• To answer the telephone in a professional manner in line with company policy, obtaining the appropriate information and relaying messages accurately by e-mail when necessary

• To undertake general office duties to include dealing with both incoming and outgoing mail, electronic filing systems, processing of invoices and receiving visitors whilst promoting a high standard of hospitality

• Promote a positive image and perception of the service

• Undertake first contact correspondence with tenants, leaseholders and members of the public

• Carry out reception duties as required and assist or provide cover for colleagues as and when needed. As the ‘face’ of the company, great visitors in a professional, friendly and welcoming manner

• To attend all appropriate training sessions and/or meetings, both formal and informal, as and when required

• To undertake customer satisfaction telephone surveys, organise post inspections and analyse feedback

• Contribute to ideas for improvements in service, working parties, team meetings and other forums in a creative and imaginative way

IDEAL CANDIDATE REQUIREMENTS

• Experience of working in a customer oriented environment

• Experience of dealing with customers both face to face and by telephone

• Some basic experience of repair reporting to residential dwellings desirable but not essential

• Strong IT skills and experience of using a variety of computer packages including databases, Microsoft Word, Excel and Outlook

• A good general education, including Maths and English at GCSE Grade C (or equivalent)

• Customer Service NVQ level 2 desirable

• Excellent communication and interpersonal skills

• Ability to work accurately, neatly and be organised to work under pressure and to tight deadlines

• Ability to deal calmly with difficult situations

• An excellent sense of humour and empathy skills

• A strong motivation for learning and career progression

• An interest or understanding in Social Housing

• A commitment to Equality & Diversity in all areas of service

HOW TO APPLY

Once you’ve applied for this role through this site youwill be required to complete an online application form and the details will be emailed over separately. Please keep an eye out for our email.

JOB REF: AWDO-P5194

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