Customer Service Advisor – Full-Time

£17,076 per annum + Excellent Benefits Package

We are currently looking to employ a full-time Customer Service Advisor to join our team at our Head offices in Warrington town centre.

PAM Group provides Occupational Health and Wellbeing services to a variety of customers throughout the UK including public and private sector organisations. We provide a wide range of services including Case Management, Health Surveillance, Counselling and Physiotherapy.

The role:

• Owning and resolving customer service queries and problems at first point of contact
• Answering incoming calls in a polite and professional manner
• Greeting patients into the clinic
• Managing and maintaining the booking of appointments
• Communication with clients, field-based staff, colleagues and clinics nationwide ensuring all requirements are met
• Transferring calls to the relevant departments
• Monitoring an email inbox and dealing with enquiries
• Logging incoming and outgoing mail
• General admin duties as required

You will have:

• Excellent Customer Service skills essential
• A professional and courteous manner
• Excellent communication skills to communicate at all levels with clients and employees
• Computer literacy – MS Office, Excel, Word and Outlook
• Highly motivated with the ability to use own initiative
• High standards and ensure all areas are kept clean and tidy at all times

Hours:

• You will work 40 hours per week, Monday-Friday between the hours of 8.00am and 6.00pm

The benefits package includes:

• Pension Scheme - We pay your auto-enrolment pension at 8% total
• Health Scheme – Opticians, Dental, Physio & more!
• 24/7 Doctor helpline – book a Telephone or Video Appointment with a GP
• Employee Assistance Program – 24/7 telephone counselling helpline
• Life Insurance Scheme – 4 x your annual salary
• 33 Days Leave Including Bank Holidays, pro-rata for part-time hours
• Training and Development opportunities

This role would suit someone who is currently working as a customer service advisor or receptionist. If you feel this role would be suitable for you, apply now!