New yearmeans new beginnings, so how about a new job?Are you customer service focussed, looking to help customers and progress with a Times Top 100 Company? Then look no further! We’re on the look out for engaging and knowledgeable customer service experts to join our clients contact centre in Nailsea. 

The Company

Our client is currently employing 350 people, they are based just south of Bristol and easily accessible from the M5. They receive nearly one million calls, emails and live chats a every year from customers . They help support customers moving home, changing their details or answering queries about their bills. They also help customers who may be vulnerable or in debt to apply for one of our assistance schemes.

They are well known for our award-winning customer service and in 2018 they were ranked 20th in the Sunday Times Best 100 Companies to Work for in the UK!

The role

Their inbound contact centre is the heart of their business and the first point of contact for many of their customers, so they pride themselves on delivering a first-class experience. The department is an exhilarating, lively and fast paced environment where you will be answering an average of 50-60 calls per day from customers to help them with their queries.

The full-time roles can be 37 or 40 hours - it’s your choice. You will be working a rolling shift pattern between the opening hours of 8am and 8pm Monday to Friday 8am to 2pm on Saturdays (no bank holiday working here!). Looking for part time or flexible hours? No problem - they’re a family friendly business and they look to support flexible working options.

The ideal candidate

It is essential that you have proven experience of working in a customer services role (either telephone based or face to face), love talking to people and are passionate about helping them.

You will have confident, energetic and professional communication skills, be friendly and have a natural finesse for building rapport. You will also be a reliable and committed ambassador of customer experience and have a positive, ‘can do’ attitude. It’s also important that you can demonstrate that you show common sense and resilience, have great attention to detail and take pride in your work.

If you are ambitious, loyal and enjoy a challenge we offer lots of opportunities to progress within our contact centre. Many of their team members have become multi-skilled experts which has allowed them to develop long standing careers with our client and their parent companies (based locally).

Why work for them?

This is truly a great place to work. They are passionate about their business and look after their people. They have won awards for ‘Customer Centric Culture’, ‘Best Place to Work’ and ‘Employee Engagement’ and they take pride that both customers and people are at the heart of everything they do.

All of the customer service team members receive comprehensive training experience, starting with their Customer Service Academy. This has been carefully designed to bring out your best skills and ensure you are at the top of your game when helping customers. Their suite of in-house courses combined with their supportive coaching culture will help you to supplement your new-found skills, whilst your personal ‘buddy’ will show you around and help you settle in to your new team.

They also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.

They’re firm believers in recognising their people for a job well done, both formally through their employee recognition schemes and informally with their company wide social events - a great opportunity to celebrate their successes. They also hold regular charity fundraising days and each team member receives a ‘community day’ each year to support a project of their choice.

Benefits

In addition to standard company benefits (and their outstanding culture) they offer an annual bonus scheme, great flexible and family friendly working options and an annually reviewed, market leading salary with enhanced maternity and paternity pay. In addition, you will benefit from being able to work set, regular shifts and (unlike most other companies) you’ll be able to park locally for free! They’re also partnered with ‘Rewards 4 U’ so you’ll have access to a great range of online offers and discounts with high street retailers such as Argos and Amazon, whilst making savings on things like phone contracts and cinema tickets!

The Team welcomes a diverse range of people, talent and ideas.

They are delighted to be recognised as a Disability Confident Committed employer who are inclusive in their recruitment, with a workplace that provides opportunities for all. Please let us know if you require any additional support or adjustments to assist you in starting your journey with our client. Anyone with a disability who applies for a role with them and meets the minimum criteria for the job will be automatically invited in for an interview