Receptionist (Part – time)

Part time (16 hrs/wk), permanent

Based central Reading, Berkshire

Actual salary circa £8,686 pa plus benefits (£19,000 FTE pa)

We’re looking for an experienced and engaging receptionist, who’s passionate about customer service and eager to make a difference!

University College of Estate Management (UCEM) is the leading provider of supported online education for the Built Environment. Currently celebrating our 100 year as an institution, we have a wealth of history and experience in providing the highest quality learning opportunities. At any one time, we have over 3,500 students from more than 100 countries benefiting from our qualifications. UCEM helps to enhance Built Environment professional careers through our accredited property-related and construction programmes, offered at Postgraduate, Undergraduate and Apprenticeship levels. Our centenary year has inspired our new vision to be the Centre of Excellence for Built Environment Education, appropriately abbreviated ‘CX’ to help us look to the future and lead our strategy for the next 10 years. This is all to achieve our core purpose of providing accessible, relevant and cost-effective online education, producing leading talent for a better Built Environment.

This is an exciting opportunity to join our facilities management reception team, welcoming visitors and colleagues into the office! You will be the first point of contact for visitors (and callers), creating a positive and lasting impression of UCEM both during and after their visit. You will not only be welcoming individuals into the office and taking enquiries over the phone, but also assisting in the behind the scenes organisation and administration to ensure the business runs smoothly. This includes answering enquiries, managing meetings and hospitality, travel administration, ordering FM goods and services, receiving of delivered goods, and maintaining the appearance of the reception area. You will also assist in the implementation of new FM activities, such as drafting/updating procedures for new systems and suggesting new initiatives that could be beneficial.

• Key qualities we’re looking for include:
• GCSE Maths and English (Grade C/4 or above) or Equivalent
• Recent experience in the same or similar role
• Excellent IT ability
• Impeccable communication skills – both written and verbal, particularly via email and over the phone
• Fantastic interpersonal skills – ability to build relationships with individuals of all levels
• Strong attention to detail and commitment to quality work
• Passion for great customer service!

At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support.

JOB SPECIFICATION

We have a very detailed job specification for this role so please, before applying, take a look at the job section in the UCEM website to find out more!

INFORMAL DISCUSSION

For an informal discussion about the role please contact Sharon Rolland, FM Operations Manager or the HR team - details can be found within the job specification, located on the job section of the UCEM website.

APPLICATION DETAILS

To apply please send your to the UCEM recruitment inbox (details found within the job specification).

CLOSING DATE

Monday 6 January 2020 at 12:00 noon.

Please note, applications may be reviewed as and when they are received, so you may be invited to interview ahead of the closing date.

SAFEGUARDING CHECK

Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists.

NOTE TO AGENCIES

We do not use agencies as part of our recruitment process. We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you. Thank you for your co-operation.