Senior Operations and Service Development Manager

£30000 - £35000 Per Annum
06 Jan 2020
24 Jan 2020
Contract Type

Our client is seeking a female Senior Manager, with experience of the charity sector, to lead the effective delivery of trauma informed services across Avon and Somerset.

Due to the nature of the role applications are open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Salary: £30,000 - £35,000 (dependent on previous experience)

Hours: Full Time - 37 hours per week – however 4 days a week or flexibility will be considered.

Duration: Permanent

Based: The role can be based from either the Bristol or Taunton Hub (Travel across the region is required) [CB1]

Benefits: 5% pension, 27 days annual leave + bank hols (pro rata)

Closing Date: 24th January 2020

Interviews will be held in Bristol on 4th February. Please ensure you are available in person for an interview on this date.

About the role:

Our client develops and delivers services for women and girls (16+) who have experienced sexual violence, at any point in their lives. As Senior Operations and Service Development Manager you will provide strategic leadership and senior management for the operation of services, primarily counselling, support work, learning disability work, group work, Helpline and online supports.

You will ensure that survivors can access responsive, effective, holistic and accessible services to meet their needs. This will include the development of responsive new services, considering creative and innovative approaches to reducing waiting times for survivors and engaging with underserved communities. Alongside the Volunteer Manager you will also manage and support the volunteering function of the organisation and its development across all services

About you:

To be successful in this role you will be passionate about supporting women who have experienced sexual violence.

Some of the key skills and experience essential to this role are:


  • Demonstrable and significant experience of operational management of service delivery
  • Experience of leading, empowering, motivating and developing teams and individuals
  • A strong track record in delivering excellent customer service and stakeholder and relationship management
  • Experience of overseeing projects and contracts ensuring they deliver on time and budget
  • Knowledge of safeguarding procedures, best practice and legislation
  • Excellent levels of skill in report production, financial management, tender and proposal development
  • Excellent interpersonal, relationship building, group facilitation and presentation skills (written and verbal)
  • Good IT skills and experience of using Excel, Word and Outlook


Although not essential an understanding of rape and sexual violence including causes and consequences would be highly beneficial.

About our client:

Our client exists to relieve the trauma and distress and help rebuild the lives of survivors who have experienced any form of sexual violence, at any point in their lives. They work to feminist principles: this underpins both what their service is and how it is run. Their work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of their approach to support.

So, if you'd like to work for an organisation that believes and supports survivors of sexual violence, values diversity & inclusion and strives for attractive working conditions, then apply today!

Our client values diversity and welcomes applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as BME, who are currently under-represented. They are a Disability Confident Committed Employer. Their current premises are wheelchair accessible.

*The post is subject to an enhanced DBS (CRB) check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Other roles you may have experience of could include: Operations Manager, Head of Operations, Head of Service Development, Senior Service Delivery Manager, Sexual Assault and Abuse Support, ISVA, Operations manager- Domestic Abuse, Senior Service Manager, COO, Domestic Violence Programme Manager etc.

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