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After Sales Support Homeworking

Employer
PetsPyjamas Ltd
Location
Homeworking
Salary
£20,000
Closing date
7 Feb 2020

Job Details

Love Dogs? 

You'll love PetsPyjamas, Number 1 for Dog-Friendly Travel.
 

Job Title: After Sales Support - Travel Team 

Hours: Monday - Friday (37.5hrs a week)

Salary: £20,000

Reporting to: Head of Operations

Location: Your Home!

 

Rapidly growing PetsPyjamas is the number 1 for dog-friendly travel in the UK and Europe championing the trend for dog-friendly travel.  Launched by the founders of toptable(dot)com who are themselves passionate dog owners, PetsPyjamas sends people and pets to over 2000 dog-welcoming hotels, hound-friendly hideaways, cottages and B&Bs. Our unique Pet Concierge Team provide a personalised experience to our ever increasing pack of dog-loving travellers and our mission is to encourage every property to provide as warm a welcome to our four legged friends as they do to us!

 

Our dog-friendly HQ is a converted warehouse in the heart of Old Street, housing a vibrant entrepreneurial team who are dedicated to driving the brand forward. With a growing workforce of 40+ we are at a pivotal breakthrough moment for the business, with huge expansion and growth plans for 2020 and beyond.  

 

Due to rapid growth we are on the lookout for a talented, proactive and forward thinking After Sales Support to join the Customer Delight Team and help us ensure that all of our customers are delighted through every step of their of their booking experience with ourselves. This is a great opportunity for someone who is keen to work for a fast growing, customer centric business and has experience from working remotely as part of a small Customer Support Team.

 

To succeed in this role you will need to be customer focussed, level headed and have a full understanding of what a dog-friendly getaway truly means to our customers.  You will be working alongside one office based full-timer and one home based weekender so accountability, reliability and ownership are integral!

 

Responsibilities: 

  • Provide customer support as an integrated part of the travel team across email, telephone, livechat and social media for a variety of queries including amendments/cancellations/queries/complaints etc.
  • Liaise with property partners on a regular basis ensuring that all upcoming bookings are confirmed.
  • Work closely with the finance department to ensure customer balance payments are settled.
  • Work closely with the Properties department to ensure that our property standards are closely monitored as per customer reviews, complaints and feedback.
  • Provide ad-hoc support to the Travel Team in busy periods in the ways of Research, Property Availability Checks.

 

Experience and skills required: 

  • Minimum of 1 year in a Customer Support role, ideally within hospitality or travel.
  • Minimum of 1 year working in similar role remotely.
  • Ideally familiar with ZenDesk, GSuite, Bazaarvoice.
  • Have your own fully equipped home office with computer and reliable broadband connection.
  • Flawless interpersonal skills.
  • Exceptional written and spoken English.
  • Competent basic maths skills.
  • Have a meticulous eye for detail.
  • Ability to multitask efficiently and effectively with outstanding organisation skills.
  • Comfortable and confident working in a fast-paced, sales and customer led environment.
  • Passionate about customer service.
  • Complete understanding of what a dog-friendly getaway truly means to our customers.
  • Must have your own fully equipped home office with computer and reliable broadband connection.

 

The PetsPyjamas Pack:

Being part of the PetsPyjamas Pack is being part of an energised and enthusiastic team!  It’s being flexible in your proactive approach, being able to work collaboratively whilst thriving on independence.  You’ll need to be agile, open to change, hands-on and ultimately love our brand!

 

PetPyjamas Perks:

  • The chance to continue your career from the comfort of your own home.
  • The chance to truly make your mark on fast growing and unique company!
  • Tight knit team of like minded individuals!

 

If you could you could be the paw-fect fit for our team then send across your cv alongside a snappy statement to hiring@petspyjamas(dot)com. 

Company

PetsPyjamas.com is the number one, award-winning pet lifestyle destination, conceived and launched by the founders of toptable.com who are also passionate pet owners. We are leading the exploding trend around pets as true family members and growth has been rapid since launch in 2012.

Our ambitious, innovative, lifestyle led approach has enabled us to build significant scale with a rapidly growing, quality audience and ‘fanbase’ - totally customer led - propelling us to number one position in dedicated dog-friendly travel making reservations at 2000+ pet welcoming hotels, cottages, B&B’s.
Our accessories marketplace is also popular featuring over 5000 items for all breeds/all budgets.

Being part of the PetsPyjamas team means the opportunity for rapid career progression, personal development and working in an exciting, engaging work environment at our gorgeous, dog-friendly Shoreditch warehouse.

The people we love and who love us:

  • Have a hands-on approach and are fast learners who love thinking on their feet
  • Are flexible in approach and always go the extra mile
  • Thrive on independence but adore collaboration
  • Have tons of energy, enthusiasm and a ‘can do’ attitude – we break down walls!
  • Love our brand and what pets bring to the world!

PetsPyjamas Perks:

  • A truly exciting environment where you have an opportunity to make your mark
  • Opportunities to develop and grow and be mentored by some of the best in the business
  • Cool work space, great Shoreditch location
  • One flexi-hour per week, come in early or late
  • Bring your dog to work!
  • Fresh Fruit deliveries
  • Lots of team social including Prosecco Fridays
Company info
Website

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