Customer Services Representative

Location
London
Salary
£12,000 to £13,000 pro-rata (depending on experience), plus generous benefits
Posted
13 Jan 2020
Closes
27 Jan 2020
Ref
1606
Hours
Part Time
Contract Type
Permanent

Our client is looking for a positive and helpful part time Customer Services Representative to join their team based in Canary Wharf.

Our client is a not-for-profit, public interest organisation established to develop a single set of high-quality, understandable, enforceable and globally accepted accounting standards.

Position: Customer Services Representative

Location: Canary Wharf, London

Contract type: Part Time, Permanent

Hours: 20 hours per week (10am-2pm, Mon-Fri)

Salary: £12,000 to £13,000 pro-rata (depending on experience), plus generous benefits

Closing Date: 27th January 2020

About the role:

The role of Customer Services Representative means that you will act as the first point of contact for customers when they enquire about products or services. Your main responsibility will be to deal with a range of in-bound enquiries from a global customer base, mainly by email and phone. The team deals with an average of 150 queries per week, which also entails processing orders, payments and arranging the despatch of orders.

About you:

To be successful in the role of Customer Service Representative you will have a positive, can-do attitude and enjoy helping to make the lives of others easier. You must be willing to learn and be able to work flexibly and independently and as part of a team.

You will have the following skills and experience:

 

  • Good spoken and written English communication skills and the ability to relay information accurately.
  • Ability to listen to others, follow instructions and respond positively to constructive feedback
  • Good attention to detail
  • Ability to plan, organise and prioritise work / time effectively and adapt to changing priorities
  • Ability to use own initiative and to work / make decisions autonomously
  • Working knowledge of Microsoft Office (especially Excel) would be highly advantageous

 

Although not essential, previous experience in a Customer Service focused role would be highly advantageous, although full training will be provided. Additional language skills would also be beneficial.

Other roles you may have experience of could include: Customer Service Advisor, Customer Service Rep, Customer Service Agent, Customer Service Assistant, Customer Service Administrator, Customer Advisor, Client Relationship Executive, Customer Relationship Administrator, Third Party Relationship Manager, Account / Client Relationship Manager etc.

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