RESERVATIONS AGENT (SH ROOMS) PART TIME (20 HOURS)
- Employer
- Soho House
- Location
- London (Greater)
- Salary
- £Competitive
- Closing date
- 14 Feb 2020
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- Sector
- Administration, Secretarial & PA, Hospitality & Catering
- Hours
- Part Time
- Flexibility
- Flexible working available
- Contract Type
- Permanent
Who We Are…
Soho House & Co is a collection of private members' clubs, restaurants and hotels, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA and Europe. In addition, the Group is developing with new openings planned globally.
The Role…
We are looking for an experienced part time Rooms Reservations Agent to join our welcoming team in our London Reservations Office (LRO). This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.
Requirements
Responsibilities…
- To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in London and the Countryside, converting enquiries to bookings and in line with mystery shop guidelines.
- To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
- Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
- To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
- To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence
- To undergo any training needed to achieve the above responsibilities
Desired Skills…
- Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
- Previous experience with Opera essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Experience of working in a 5 star/luxury hotel or restaurant environment
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in the English language
- Excellent time management skills with the ability to prioritise tasks and meet deadlines
- Sufficient knowledge of Microsoft Office
Benefits
- Competitive salary
- Benefits package
- 28 paid holidays per annum inclusive of bank holidays
- Fantastic career growth opportunities
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above.
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