Customer Research, Insights and Engagement Executive - Flexibility Available

Are you a great communicator with excellent organisational skills, with one or more years of B2B customer service / insight or research experience?  Do you have experience of contacting blue-chip customers with the confidence to elicit their feedback (negative and positive) and conduct surveys and measure engagement?

We have an exciting new opportunity for a Customer Research, Insights and Engagement Executive and we want you to bring your unique set of skills and experience to a special place where you can reach your true potential. There are decent prospects.  We are growing fast and health care services is one of the world's largest and least researched industries.  As a company we train staff constantly and enjoy very high rates of staff retention.

Health care services is a fascinating new global industry and Healthcare Business International is unique in covering it across Europe and Emerging Markets with news services, conferences and a data intelligence platform which gives market size breakdowns and analyses new opportunities. We work with 600+ clients globally including Goldman Sachs, GE Healthcare, Siemens Healthineers, Ramsay, UBS, Abbott. McKinsey and many more. If you want to know about the hospital sector in Germany, or nursing homes in Russia, we are the place to go.

Above all, we want to know what our customers really want from us, how we can make them really happy and how they are really using complex products. 

This is a new role, so flexibility is key. It will include customer onboarding, providing exceptional customer service and dealing with customer issues B2B. You will be monitoring and reporting on customer use of membership services with the goal of increasing customer engagement and retention and increasing the number of users within customer organisations. Telephoning new customers and taking them through some fairly complex functionality. The role is also likely to involve scoping demand for new services from existing and prospective customers. 

We are offering a salary £24,000 to £30,000+ pro rata, depending on experience. We offer some flexibility with number of hours for the right candidate.

Candidate Requirements

The job would suit someone who is academically bright with a background in B2B marketing, market research or customer services B2B.  The job involves lots of contact with Senior Executives and CEOs, the ideal candidate must be confident to communicate with our blue-chip customers.  We are looking for a genuine team player who can work alongside a team of experts and health care industry professionals.

Essential Skills

The ideal candidate will have the following;

• Excellent telephone manner and ability to engage in in-depth interviews
• Skills to communicate professionally with high-level executives.
• Decent web skills.  You will need to understand and demonstrate our online service and conduct surveys and measure engagement.
• Proactive self-starter with good learning habits
• Good organisation and strong attention to detail
• The drive to help both customers and the internal team to be successful
• Ability to develop relationships both internal and external
• Basic IT skills (Word, Excel).
• CRM skills

Desired Skills

• Confident face-to-face presentation skills.
• Experience using Salesforce, Pardot and/or Bizzabo.

About Company

Established in 2008, the business has enjoyed exceptional growth and has a bright and friendly office near Finsbury Park.  A relaxed and friendly business operating from really nice, quiet office space, we are the only publisher dedicated to private healthcare services internationally, focusing on Europe and Emerging Markets.

Through our market intelligence services and events, we are connecting operators, investors, advisors and suppliers in health care services, challenging traditional thinking and showcasing the most innovative business models. At one level we are genuinely creating this new industry by connecting together operators, investors, advisers and suppliers from Chile to China.