As Service Engineer you'll help the lead champion the availability of service for our customers and colleagues. Representing Service Delivery, you'll support Lab Engineering Leads, Product Owners, Product Owners and Teams to enforce Service principles, disciplines, standards and processes within Labs and Teams.

You'll be responsible for supporting & developing our Operational Risk capability by working with others building a strong and robust risk mechanism, minimising risk, provide insightful, high quality analysis, advice and guidance to the team in terms of managing risk, executing control and preparing MI tailored to stakeholder needs.

Overall the Service Engineer is a team player, who is able to support the development of others, whilst providing guidance.

Being part of cross-disciplinary teams, Service Engineers should be able to showcase excellent interpersonal and communications skills. Work in a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and often non-routine whilst being quick learners who can learn and adapt to new technologies being used within Lloyds and the wider industry.

Key Responsibilities

• Risk Management & Insights
• Understand what the Risk portfolio is and why it exists for the Value Stream
• Analyse new trends and issues and make recommendations to remediation
• Create MI and reports to be shared with Lab and Value Stream Leadership & Senior mgt
• Be aware of Bank Service Level Agreements to ensure that these are being met
• Risk Management & Insights
• Understand the Risk portfolio for the Value Stream
• Create Risk MI to be shared with Lab and Value Stream Leadership
• Be aware of Bank Service Level Agreements to ensure that these are being met
• Provide impact analysis to Lab and Value Stream Leadership
• Assist in planning and scheduling of Risk
• Ability to manage stakeholder expectations in line with Group policy

What we'll need from you…

• Passionate and Customer driven - strong desire to serve customers
• Communicates effectively- able to build working relationships with a number a stakeholder, with a passion for helping others
• Comfortable challenging stakeholders
• Situational Adaptability - works effectively in different team / lab environments
• Continuous Learner - has a keen appetite to continuously improve
• Analytical - able to analyse Risk data and explore patterns
• Organisationally Savvy - able to network effectively within their area of focus and understands Lloyds operating structures

Knowledge & Experience

• Stakeholder Management - ability to engage and support key stake holders
• Operational excellence & Experience of Risk Management
• Relevant knowledge or experience of the specific Business area and supporting systems beneficial but not critical to the Role
• Risk Management - implementation risks and considerations, including: run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management

We all learn and develop with our experience but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are highly motivated, and enthusiastic with an inquisitive and curious approach to work.

Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.

At LBG, we're invested in your continual development. That's why we've fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people.

Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can't say 'yes' to all of the above, but you're self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we'd love to hear from you…