Customer Service Advisor

30 Jan 2020
29 Feb 2020
Full Time
Contract Type

Role: Customer service advisor

Location: Hepworth House, Clay Pit Lane, Leeds LS2 8AE

Salary: £18,000

Start Date: 16th March 2020

Shift/Hours: Flexible Shifts between 8am-8pm Monday- Friday, 9am-4pm Saturday.

We're looking for individuals to support our Case Handling teams in Hepworth House, Leeds. We operate within the Legal industry, but don't let that mislead you, you don't need a Law qualification, just fantastic customer service skills!

So, what can I expect?

Good question. You'll be taking calls from a wide range of customers, clients and third parties. You'll work closely with Case Executives, supporting them in progressing files from instruction to closure, keeping customers updated every step of the way. You'll chase outstanding documentation and information, and make sure systems and files are updated on a regular basis. Above all, you'll make sure every aspect of every case runs as smoothly as possible, keeping our customers happy from start to finish.

As for you and your development, you'll benefit from training and development opportunities that will help you progress your career quickly.

What kind of people are we looking for?

We genuinely believe that finding the right role for you is important. So, let us tell you what we're looking for:

  • You're a great team player.
  • Your passion for customer experience means that you do whatever it takes to look after your customers.
  • You have first class organisational skills, great attention to detail, are able to prioritise and use your initiative.
  • You thrive in a fast-paced environment
  • Excellent IT Skills

We'd like you to have some experience working in a customer facing environment, like in retail or in a contact centre. Ideally you have some knowledge of MS Office packages, like Word, Excel and Outlook, but it's not essential. Previous experience working in a re-mortgage department would be the icing on the cake.



Are there any perks?


Of course! You'll have all the regular perks of being part of Capita, including:


  • A competitive salary
  • 23 days annual leave plus Bank Holidays dependent on shift pattern
  • A pension scheme
  • A wide range of discounts on many products and services
  • Interest free season ticket loans
  • Cycle2work scheme
  • Next staff shop discount card
  • Choose your shift
  • Refer a friend scheme- work with your friend and get rewarded £500

Who is Optima Legal?

Optima Legal falls into the Specialist Services division of Capita and operates as a standalone business unit. We offer our clients services in re-mortgage, property, litigation and recovery. People are at the heart of our business so, joining us, you'll have fantastic support from the moment you get here. Through our industry-leading training programme, you'll gain new knowledge and skills, and have lots of opportunities for both personal and professional development.


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