Fundraising Supporter Experience Officer

£28000 - £32000 Per Annum
03 Feb 2020
02 Mar 2020
Contract Type

Fundraising Supporter Experience Officer

Are you creative with the ability to generate or commission engaging content? Are you strategic, self-motivated with background in fundraising? We have an exciting opportunity to use your skills as a Supporter Experience Officer.

Position: Supporter Experience Officer

Location: Swindon (M4 corridor)

Hours: 25 hours per week up to full-time, as preferred

Salary: £28,000-32,000 pa

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: 9 am, 2 March 2020

Interview Date: 13 March 2020

Our clients mission is to bring the Bible to life around the world. They are driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the organisation. Operating within the Individual Giving Team, you will work strategically across the whole supporter journey.

About You

As the Supporter Experience Officer, you will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles.

Delighting supporters with positive ‘wow’ moments will be a core part of your remit. Well-organised and self-motivated, you will also be a strategic thinker and have proven experience in analysing and reporting on campaigns.

You will bring with you:


  • Knowledge and experience in a fundraising, marketing, related business or charity environment.
  • Experience of generating or commissioning engaging creative content.
  • Experience of analysing and reporting on campaigns and datasets.
  • The ability to manage multiple projects.
  • Excellent written and verbal communication skills.
  • Competent Microsoft Office skills (Word, Excel, Outlook).


If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

Our clients mission is to offer the Bible to the world. Theirs is a vision of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter Experience, Communication Support Officer, Donor Care Officer, Support Officer, Programme Officer, Partnerships Officer, Project Support Officer, Fundraising, Fundraiser, Fundraising Officer, Fundraising Assistant, Charity, NFP, Not for Profit.