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Technical Support Engineer (Service Desk Environment)

Employer
L&Q
Location
Sidcup (City/Town), London (Greater)
Salary
£30,000 - £38,000 depending on experience
Closing date
19 Mar 2020

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Sector
Technology & Digital
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

Contract type: Fixed Term Contract until 17th December 2020
Location: 
Sidcup, DA14 5HU*
Salary: £30,000 - £38,000 depending on experience
Interviews: 28th February 2020

 *The role will be based at Sidcup and may require travel to other offices, expenses will be covered.

A great opportunity has arisen for an experienced Technical Support Engineer to join L&Q at a time where we will invest, grow and transform our business to provide a better service to customers old and new.

We are looking for a Technical Support engineer to be responsible for providing high quality operational and technical application and systems support to L&Q on day to day basis.

The Technical Support Engineer, working in a Service Desk environment, will report into the Technical Support Team Lead, interfacing and providing exceptional service to all those who require support. Customers could be from anywhere within the business.

The Technical Support Engineer will:

  • Assist in the process of resolving incidents and Service Requests, in a fast-paced, ITIL compliant organisation
  • Offer subject matter expertise where appropriate
  •  Promote a DevOps Culture, including immediacy, teamwork, and the creation of business value in day-to-day work.

  Skills and Experience:      

  • Technically strong with hands on capability
  • Familiarity with advanced principles and adoption of ITIL
  • Solid communication and diplomacy skills with a strong ability to persuade and influence
  • Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
  • Strong documentation skills with high level of attention to detail and accuracy
  •  Demonstrable understanding of acceptance testing and effective gatekeeping to defined standards for service management 

If you have the skills and experience needed to fulfil this role then please apply without delay.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. 
 
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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