Customer Care - West Midlands

  • West Midlands Region
  • £competitive
  • Full-time
  • Permanent
  • 10th Mar 2020

CUSTOMER EXPERIENCE

  • Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
  • Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
  • Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
    • Be patient with customers who need help, offer to explain the menu
    • Get to know regular customers and treat them individually
    • Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
    • Support in store events with enthusiasm
  • Use initiative and confidence – approach and interact with customers
  • Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
  • Monitor food quality being consumed by customers
  • Treat all customers and colleagues with courtesy and respect
  • Work as a supportive team member

If you think you'd be perfect for this role, we'd love to hear from you

Working for McDonald’s is more than just a job.

At McDonald’s, we’re proud to employ great people who are passionate about their jobs. No matter who you are, what you need and where you’re going, McDonald’s can be a part of it.

It is really important to be yourself because all our individuality comes into our work. What makes the company so good is that you’ve got all these different people and it works.

Josh
Shift Manager

I’d just turned 16 and was still at school and wanted a job rather than needed one. My grades changed for the better and I’m really glad that it’s panned-out the way it has.

Tom
Crew Trainer

If you think you'd be perfect for this role, we'd love to hear from you

A GREAT PLACE TO WORK

We’re a business that aims to have a positive impact in everything we do.

OUR CULTURE

Things move fast at McDonald’s, whether we’re serving our customers or helping our people build their futures. In our workplace, we promote flexibility, opportunity, equality and development. McDonald’s employees come from all walks of life, but share a common approach: positivity. We know that happy employees help to make happy customers, so we want you to enjoy your work.

TRAINING AND DEVELOPMENT

Great opportunities at McDonald’s come with training to match. Every year, we invest over £43 million in developing our people. Every one of the 110,000 employees working for McDonald’s has the opportunity to take part in structured training, whether it’s in customer service, team work or financial management. Plus, you can achieve an array of qualifications with us.

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