Location

Southampton

About the job

Does your job matter? What we do matters….
Our work saves lives, every single day. Whether at the beach, coast or sea, people rely on our 24-hour emergency service 365-days a year, whilst our surveyors operate to ensure high standards of safety for all boat users around the globe.

As a National organisation, we’re made up of nearly 4,500 employees and volunteers, across 450 sites. We task the biggest airborne fleet in the government outside of the armed services, operate a coastguard operation that sells its expertise around the world, set the standards in the growing shipping sector and increasingly play a lead role in enabling and delivering the huge amount of innovation that will take place within the maritime sector in the coming years.

Job description

The critical services that the MCA provide to our customers rely on the best people, process and technology and is almost unique outside of the defence sector. Whilst we are a high performing organisation, we still have work to do. Technology and digital innovation are increasingly critical to our delivery, and the potential for digital ways of working to enable even higher levels of performance are abundant. We are making a step change in our capability to deliver technology improvement and innovation.

As part of a major transformation programme and restructure, we are seeking a new Head of Service Operations to be part of the IT Senior Management team, contribute to the IT Strategy and lead their team to deliver on the function’s objectives. This a senior role that is accountable for 150 services and a £20m budget.
 

Responsibilities

Key responsibilities of this role will include:

• A new service operations team that will support all IT services for the MC
• Drive best practises in Service Management by promoting continuous improvement and making sure that IT services are delivered effectively and efficiently
• Agree, measure and reporting on Key Performance Indicators
• Direct the teams that manage the 24x7 Service Desk, Application Operations and Infrastructure Operations
• Initiate engagement to understand current perceived levels of customer service and initiate improvement plan
• Accountable for all operational activities for the I&T directorate
• Accountable for the delivery of services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos within the directorate
• Be responsible for ensuring all live digital, data and technology services meet their performance requirements encompassing customer-facing and infrastructure services
• Provide leadership, coaching and mentoring across the I&T Directorate
• Accountable for relationship management and on-going management of internal and external suppliers
• Works closely with senior colleagues within the Directorate wider Agency, pulling the right technical expertise where necessary.
• Reviews all processes, practices and tools ensuring they are both fit for purpose and fit for use

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• DDat Head of Service Operations

Benefits

• Learning and development tailored to your role
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

Please find the information pack in addition to relevant forms for your review in the dropbox file here.
As set out in the pack, in order to apply we hope to receive your full application, consisting of the following:

1. A CV setting out your career history, with key responsibilities and achievements.
2. A statement of suitability/covering letter (no longer than 1-2 sides maximum) explaining how you consider your personal skills, qualities and experience relevant for this role.

The above information should then be sent to [email protected] (CC'd in this email) prior to the closing date. Closing date for all applications will be 09:00 Friday 7th February

Organising a briefing call & Additional reading material
Should you have any queries or you would like to have a discussion about the role before applying we would be delighted to speak with you. Please do not hesitate to contact Daniel White for a conversation – 020 8253 1800 or email [email protected] to set up an appropriate date and time for a call.

Please also find an array of information to help provide further insight into MCA:

https://youtu.be/pPsiHk9EJe4
http://hmcoastguard.blogspot.com/
https://twitter.com/MCA_media

If successful and transferring from another Government Department a criminal record check maybe carried out.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Any move to the Department For Transport will mean you will no longer be able to carry on claiming childcare vouchers.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information Contact point for applicants Job contact : Name :   Daniel White Email :   [email protected] Telephone :   02082531800 Further information

If you feel your application has not been
treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission