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Desk Side Support Engineer - Flexible Working Available

Employer
Arm
Location
Manchester, Greater Manchester
Salary
Competitive
Closing date
2 Apr 2020

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Sector
Technology & Digital
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

Could you work as part of a global team of dedicated engineers supporting Arm users?

As a Deskside Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that all of our users have the best possible IT user experience regardless of the operating system they work on or their technical ability. Supporting Windows, Mac and Linux, as well as mobile devices, striving to continually excel in everything you deliver

The deskside engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of complex desktop issues. The team will be the go to answer to ensure all of our users are productive in their day to day lives at Arm.

What will I be accountable for?

• Proactive and reactive support of our users across the key geographic locations
• You will represent the human face of technology to all office users in our key offices.
• Working as a team providing a global support function across all Arm offices and time zones.
• Supporting 7,000 users on Windows, Mac and Linux operating systems,
• Accountable for the support of technology however and wherever it is used by the people you support

About Arm

Arm is at the heart of the world's most advanced digital products. Our technology enables the creation of new markets and transformation of industries and society. We design scalable, energy efficient-processors and related technologies to deliver the intelligence in applications ranging from sensors to servers, including smartphones, tablets, enterprise infrastructure and the Internet of Things.
Our innovative technology is licensed by Arm Partners who have shipped more than 50 billion Systems on Chip (SoCs) containing our intellectual property since the company began in 1990. Together with our Connected Community, we are breaking down barriers to innovation for developers, designers and engineers, ensuring a fast, reliable route to market for leading electronics companies.

Job Requirements

What skills, experience and qualifications do I need?

• Experience of working in a geographically diverse organisation 
• Proven track record in dedicated support of key decision makers and the wider Arm community. 
• Proven ability of thinking on your feet and dedication to ensure success 
• A passion to personalise and own the outcomes and your own success 
• Experience of consistent and concise communication across all levels of business and technology.
• Ability to support all forms of technology from laptops to audio video and everything in between.
• Hands on technical experience of either Windows, Mac or Linux operating systems in an enterprise environment. 
• Basic hardware fault diagnosis, resolution and setup beneficial
• Experience of supporting Office 365 across various operating systems 
• Ability to work to tight SLA's and KPI's while still ensuring you focus on delighting your customers. Building rapport with our users is essential.
• At least 4 years experience of front line hands online support in a technology organisation or similar enterprise.

At Arm, we are guided by our core beliefs that reflect our rare culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary:

We not I

• Take daily responsibility to make the Global Arm community thrive.
• No individual owns the right answer. Brilliance is collective.
• Information is crucial, share it.
• Realise that we win when we collaborate — and that everyone misses out when we don’t.

Passion for progress

• Our differences are our strength. Widen and mix up your network of connections.
• Difficult things can take unexpected directions. Stick with it.
• Make feedback positive and expansive, not negative and narrow.
• The essence of progress is that it can’t stop. Grow with it and own your own progress.

Be your brilliant self

• Be quirky not egocentric.
• Recognise the power in saying ‘I don’t know’.
• Make trust our default position.
• Hold strong opinions lightly.

Arm has a responsibility to ensure that all employees are eligible to live and work in the UK.

With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

Benefits

Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

  • Annual Bonus Plan
  • Discretionary Cash Award
  • Group Personal Pension Plan with enhanced company contribution
  • Medical, Travel, Health & Life Insurances
  • Holiday, 25 days annual leave with option to buy an additional 5 days per year
  • Sabbatical, 20 paid days every four-year of service
  • Volunteering, One (1) paid working day each year (TeamARM)
  • Varies by location: cycle to work, free car parking, gym on site, team and social events

About Arm

Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world’s most famous business and consumer brands, we are driving Arm innovation into all areas compute is happening inside the chip, the network and the cloud.

With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

About the office

Our office in Manchester, England hosts diverse teams from throughout Arm including debuggers, HPC tools, technical communications, DevOps infrastructure provision and open-source software development. The office is located in the heart of Manchester city centre allowing easy access to shops, restaurants and a bustling nightlife. Known for its world-renowned sporting connections, Manchester is seen as the United Kingdom's "second city", as it is the most visited city in England by overseas visitors aside from the capital.

Company

At Arm we believe in being your brilliant self. This means that we give our employees the support, encouragement, and flexibility to enjoy both their life at Arm and their home life. We offer great perks such as volunteering opportunities, flexible working, and leadership courses, meaning you can focus on what’s important to you. Arm knows that diversity is beneficial to the company, to teams, and to individuals, so we work hard to ensure a positive and inclusive environment for everyone. Why not see if Arm have a role for you?  

 

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